GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: GoodRated 1 year ago↑ Up from InadequateNo registered managerNew owner since July 2024
SafeAre people protected from abuse and avoidable harm?66%Good
See the breakdownHide the breakdown3 of 8 below good
Involving people to manage risksSome shortfalls
Safe and effective staffingSome shortfalls
Safe environmentsSome shortfalls
Infection prevention and controlGood
Learning cultureGood
Medicines optimisationGood
Safe systems, pathways and transitionsGood
SafeguardingGood
EffectiveDoes care achieve good outcomes and a good quality of life?71%Good
See the breakdownHide the breakdown1 of 6 below good
Consent to care and treatmentSome shortfalls
Assessing needsGood
Delivering evidence-based care and treatmentGood
How staff, teams and services work togetherGood
Monitoring and improving outcomesGood
Supporting people to live healthier livesGood
CaringAre staff kind, compassionate and respectful?75%Good
See the breakdownHide the breakdownAll 5 good
Independence, choice and controlGood
Kindness, compassion and dignityGood
Responding to people's immediate needsGood
Treating people as individualsGood
Workforce wellbeing and enablementGood
ResponsiveAre services organised to meet people's needs?75%Good
See the breakdownHide the breakdownAll 7 good
Care provision, integration and continuityGood
Equity in accessGood
Equity in experiences and outcomesGood
Listening to and involving peopleGood
Person-centred careGood
Planning for the futureGood
Providing InformationGood
Well-ledIs the home well managed, with a culture of high-quality care?75%Good
See the breakdownHide the breakdownAll 7 good
Capable, compassionate and inclusive leadersGood
Freedom to speak upGood
Governance, management and sustainabilityGood
Learning, improvement and innovationGood
Partnerships and communitiesGood
Shared direction and cultureGood
Workforce equality, diversity and inclusionGood
Percentages are CQC scores from its newer way of assessing homes. ?
CQC scored 33 standards: 29 good, 4 below good. Use “See the breakdown” on each key question for its standards. ?
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
CQC's register shows no registered manager for this home. Every care home must have one. The home may be recruiting, or a new manager may be applying to CQC. ?
Run by Luna Care Services Ltd, Heron Lea Residential Home is a residential care home in Norwich, Norfolk with 13 registered beds. CQC registers it to look after older people, people with dementia and people with a physical disability. The typical home in Norfolk has 29 beds, so this one is on the small side.
Its CQC rating, from July 2025, is Good across the board: overall and for every key question. Its previous rating, in February 2023, was Inadequate, so the home has improved. The typical rating in Norfolk is about 5 years old, so this one is fairly recent. Of the 33 standards CQC scored, 4 fell below good. The lowest was “consent to care and treatment” (some shortfalls).
None of the 5 nearest rated homes has a higher rating. The home changed owner in July 2024. CQC's register shows no registered manager at the moment. Its kitchen was rated 5 for food hygiene in August 2026. That is true of 89% of homes in Norfolk. In Norfolk, 67% of rated care homes are Good or Outstanding (England 82%).
