SafeAre people protected from abuse and avoidable harm?Requires improvement
EffectiveDoes care achieve good outcomes and a good quality of life?Good
CaringAre staff kind, compassionate and respectful?Good
ResponsiveAre services organised to meet people's needs?Good
Well-ledIs the home well managed, with a culture of high-quality care?Requires improvement
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
CQC's register shows no registered manager for this home. Every care home must have one. The home may be recruiting, or a new manager may be applying to CQC. ?
Highfield is one of 485 care homes in Kent: a 18-bed residential care home in Sevenoaks, run by Avenues South East. CQC registers it to look after older people, people with a physical disability and people with a learning disability or autism.
There is no registered manager on CQC's register right now. In Kent, 79% of rated care homes are Good or Outstanding (England 82%). About 0.0 km away, Emily Jackson House is rated Good. It is one of 8 homes run by Avenues South East. 6 of those with a rating are Good or Outstanding.
CQC last rated the home in January 2024, giving it Requires improvement overall. It was Requires improvement for safe and well-led as well. For effective, caring and responsive, the rating was Good. Before that, in October 2023, it was rated Inadequate.
