SafeAre people protected from abuse and avoidable harm?59%Requires improvement
See the breakdownHide the breakdown4 of 8 below good
SafeguardingSignificant shortfalls
Learning cultureSome shortfalls
Medicines optimisationSome shortfalls
Safe environmentsSome shortfalls
Infection prevention and controlGood
Involving people to manage risksGood
Safe and effective staffingGood
Safe systems, pathways and transitionsGood
EffectiveDoes care achieve good outcomes and a good quality of life?71%Good
See the breakdownHide the breakdown1 of 6 below good
Consent to care and treatmentSome shortfalls
Assessing needsGood
Delivering evidence-based care and treatmentGood
How staff, teams and services work togetherGood
Monitoring and improving outcomesGood
Supporting people to live healthier livesGood
CaringAre staff kind, compassionate and respectful?75%Good
See the breakdownHide the breakdownAll 5 good
Independence, choice and controlGood
Kindness, compassion and dignityGood
Responding to people's immediate needsGood
Treating people as individualsGood
Workforce wellbeing and enablementGood
ResponsiveAre services organised to meet people's needs?71%Good
See the breakdownHide the breakdown1 of 7 below good
Planning for the futureSome shortfalls
Care provision, integration and continuityGood
Equity in accessGood
Equity in experiences and outcomesGood
Listening to and involving peopleGood
Person-centred careGood
Providing InformationGood
Well-ledIs the home well managed, with a culture of high-quality care?61%Requires improvement
See the breakdownHide the breakdown3 of 7 below good
Governance, management and sustainabilitySignificant shortfalls
Capable, compassionate and inclusive leadersSome shortfalls
Learning, improvement and innovationSome shortfalls
Freedom to speak upGood
Partnerships and communitiesGood
Shared direction and cultureGood
Workforce equality, diversity and inclusionGood
Percentages are CQC scores from its newer way of assessing homes. ?
CQC scored 33 standards: 24 good, 9 below good. Use “See the breakdown” on each key question for its standards. ?
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
CQC's register shows no registered manager for this home. Every care home must have one. The home may be recruiting, or a new manager may be applying to CQC. ?
Highgate Lodge Care Home is in the Requires improvement tier ?, with 17 other homes in Walsall.
67% of rated homes here are Good or Outstanding (England: 82%).
Highgate Lodge Care Home is one of 62 care homes in Walsall: a 24-bed residential care home in Walsall, run by Twenty One Care Services Limited. Its CQC registration covers older people, people with dementia, younger adults and people with a physical disability.
CQC's latest rating, from November 2025, is Requires improvement overall. It was Requires improvement for safe and well-led as well. Effective, caring and responsive were rated Good. Before that, in April 2023, it was rated Good. Ratings in Walsall are typically about 3 years old, which makes this one newer than most. 9 of its 33 scored standards were below good, including “safeguarding”.
In Walsall, 67% of rated care homes are Good or Outstanding (England 82%). CQC's register shows no registered manager at the moment. The nearest home with a higher rating is Highgate Road (Good), 0.3 km away.
