SafeAre people protected from abuse and avoidable harm?53%Requires improvement
See the breakdownHide the breakdown6 of 8 below good
Medicines optimisationSignificant shortfalls
Infection prevention and controlSome shortfalls
Involving people to manage risksSome shortfalls
Learning cultureSome shortfalls
Safe environmentsSome shortfalls
Safe systems, pathways and transitionsSome shortfalls
Safe and effective staffingGood
SafeguardingGood
EffectiveDoes care achieve good outcomes and a good quality of life?50%Requires improvement
See the breakdownHide the breakdown4 of 6 below good
Consent to care and treatmentSignificant shortfalls
Delivering evidence-based care and treatmentSignificant shortfalls
Assessing needsSome shortfalls
Monitoring and improving outcomesSome shortfalls
How staff, teams and services work togetherGood
Supporting people to live healthier livesGood
CaringAre staff kind, compassionate and respectful?65%Good
See the breakdownHide the breakdown2 of 5 below good
Independence, choice and controlSome shortfalls
Treating people as individualsSome shortfalls
Kindness, compassion and dignityGood
Responding to people's immediate needsGood
Workforce wellbeing and enablementGood
ResponsiveAre services organised to meet people's needs?61%Requires improvement
See the breakdownHide the breakdown4 of 7 below good
Equity in experiences and outcomesSome shortfalls
Listening to and involving peopleSome shortfalls
Person-centred careSome shortfalls
Planning for the futureSome shortfalls
Care provision, integration and continuityGood
Equity in accessGood
Providing InformationGood
Well-ledIs the home well managed, with a culture of high-quality care?57%Requires improvement
See the breakdownHide the breakdown3 of 7 below good
Governance, management and sustainabilitySignificant shortfalls
Capable, compassionate and inclusive leadersSome shortfalls
Learning, improvement and innovationSome shortfalls
Freedom to speak upGood
Partnerships and communitiesGood
Shared direction and cultureGood
Workforce equality, diversity and inclusionGood
Percentages are CQC scores from its newer way of assessing homes. ?
CQC scored 33 standards: 14 good, 19 below good. Use “See the breakdown” on each key question for its standards. ?
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
CQC's register shows no registered manager for this home. Every care home must have one. The home may be recruiting, or a new manager may be applying to CQC. ?
Hillcroft Care Home is in the Requires improvement tier ?, with 22 other homes in Dudley.
70% of rated homes here are Good or Outstanding (England: 82%).
Hillcroft Care Home is an independent 28-bed nursing home in Stourbridge, Dudley, registered with CQC under its own name. CQC registers it to look after older people, people with dementia, younger adults and people with a physical disability.
Food hygiene inspectors scored the kitchen 5 out of 5 in June 2026. 61% of homes in Dudley also score 5. Across Dudley, 70% of rated homes are Good or Outstanding, against 82% for England. Highfield Residential Home, 0.6 km away, is the closest home rated Good. There is no registered manager on CQC's register right now.
CQC's latest rating, from March 2026, is Requires improvement overall. It was Requires improvement for safe, effective, responsive and well-led as well. CQC rated caring as Good. Before that, in October 2018, it was rated Good. Ratings in Dudley are typically about 5 years old, which makes this one newer than most. 19 of its 33 scored standards were below good, including “consent to care and treatment”.
