SafeAre people protected from abuse and avoidable harm?75%Good
See the breakdownHide the breakdownAll 8 good
Infection prevention and controlGood
Involving people to manage risksGood
Learning cultureGood
Medicines optimisationGood
Safe and effective staffingGood
Safe environmentsGood
Safe systems, pathways and transitionsGood
SafeguardingGood
EffectiveDoes care achieve good outcomes and a good quality of life?75%Good
See the breakdownHide the breakdownAll 6 good
Assessing needsGood
Consent to care and treatmentGood
Delivering evidence-based care and treatmentGood
How staff, teams and services work togetherGood
Monitoring and improving outcomesGood
Supporting people to live healthier livesGood
CaringAre staff kind, compassionate and respectful?62%Good
See the breakdownHide the breakdown1 of 5 below good
Workforce wellbeing and enablementSignificant shortfalls
Independence, choice and controlGood
Kindness, compassion and dignityGood
Responding to people's immediate needsGood
Treating people as individualsGood
ResponsiveAre services organised to meet people's needs?75%Good
See the breakdownHide the breakdownAll 7 good
Care provision, integration and continuityGood
Equity in accessGood
Equity in experiences and outcomesGood
Listening to and involving peopleGood
Person-centred careGood
Planning for the futureGood
Providing InformationGood
Well-ledIs the home well managed, with a culture of high-quality care?71%Good
See the breakdownHide the breakdown1 of 7 below good
Governance, management and sustainabilitySome shortfalls
Capable, compassionate and inclusive leadersGood
Freedom to speak upGood
Learning, improvement and innovationGood
Partnerships and communitiesGood
Shared direction and cultureGood
Workforce equality, diversity and inclusionGood
Percentages are CQC scores from its newer way of assessing homes. ?
CQC scored 33 standards: 31 good, 2 below good. Use “See the breakdown” on each key question for its standards. ?
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
Hillsborough House is in the Good tier ?, with 33 other homes in Bath and North East Somerset.
86% of rated homes here are Good or Outstanding (England: 82%).
Hillsborough House is one of 51 care homes in Bath and North East Somerset: a 14-bed residential care home in Bristol, run by Freeways. It is registered to care for older people, people with a physical disability, people with a learning disability or autism, people with mental health needs and people with a sensory impairment. That is smaller than most homes in Bath and North East Somerset, where the typical home has 31 beds.
Freeways runs 5 care homes, and all 5 rated are Good or Outstanding. The nearest home with a higher rating is Charterhouse Care Home (Outstanding), 1.4 km away. Food hygiene inspectors scored the kitchen 5 out of 5 in June 2024. 90% of homes in Bath and North East Somerset also score 5. 33 other homes in Bath and North East Somerset share its tier, “Good”.
In January 2025, CQC gave it Good overall, and Good for each of the five key questions too. That is up from Inadequate in July 2023. Ratings in Bath and North East Somerset are typically about 3 years old, which makes this one newer than most. CQC found significant shortfalls in “workforce wellbeing and enablement”, one of 2 standards out of 33 scored below good.
