Requires improvementSafe: Requires improvementEffective: GoodCaring: GoodResponsive: GoodWell-led: Requires improvementRated 2 years ago↑ Up from Inadequate
SafeAre people protected from abuse and avoidable harm?69%Requires improvement
See the breakdownHide the breakdown2 of 8 below good
Involving people to manage risksSome shortfalls
Medicines optimisationSome shortfalls
Infection prevention and controlGood
Learning cultureGood
Safe and effective staffingGood
Safe environmentsGood
Safe systems, pathways and transitionsGood
SafeguardingGood
EffectiveDoes care achieve good outcomes and a good quality of life?75%Good
See the breakdownHide the breakdownAll 6 good
Assessing needsGood
Consent to care and treatmentGood
Delivering evidence-based care and treatmentGood
How staff, teams and services work togetherGood
Monitoring and improving outcomesGood
Supporting people to live healthier livesGood
CaringAre staff kind, compassionate and respectful?62%Good
See the breakdownHide the breakdown1 of 5 below good
Workforce wellbeing and enablementSignificant shortfalls
Independence, choice and controlGood
Kindness, compassion and dignityGood
Responding to people's immediate needsGood
Treating people as individualsGood
ResponsiveAre services organised to meet people's needs?62%Good
See the breakdownHide the breakdown1 of 7 below good
Care provision, integration and continuitySignificant shortfalls
Equity in accessGood
Equity in experiences and outcomesGood
Listening to and involving peopleGood
Person-centred careGood
Planning for the futureGood
Providing InformationGood
Well-ledIs the home well managed, with a culture of high-quality care?62%Requires improvement
See the breakdownHide the breakdown1 of 7 below good
Governance, management and sustainabilitySignificant shortfalls
Capable, compassionate and inclusive leadersGood
Freedom to speak upGood
Learning, improvement and innovationGood
Partnerships and communitiesGood
Shared direction and cultureGood
Workforce equality, diversity and inclusionGood
Percentages are CQC scores from its newer way of assessing homes. ?
CQC scored 33 standards: 28 good, 5 below good. Use “See the breakdown” on each key question for its standards. ?
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
Run by Watford And District Mencap Society, Hillside is a residential care home in Oxhey, Hertfordshire with 8 registered beds. It is registered to care for people with a learning disability or autism. It is a small home for Hertfordshire, where the median is 30 beds.
Watford And District Mencap Society runs 3 care homes, and 1 of the 3 rated are Good or Outstanding. The nearest home with a higher rating is Auburn Mere (Good), 0.7 km away. Across Hertfordshire, 76% of rated homes are Good or Outstanding, against 82% for England.
CQC last rated the home in September 2024, giving it Requires improvement overall. It was Requires improvement for safe and well-led as well. Effective, caring and responsive were rated Good. Its previous rating, in November 2022, was Inadequate, so the home has improved. Ratings in Hertfordshire are typically about 5 years old, which makes this one newer than most. 5 of its 33 scored standards were below good, including “workforce wellbeing and enablement”.
