SafeAre people protected from abuse and avoidable harm?Good
EffectiveDoes care achieve good outcomes and a good quality of life?Good
CaringAre staff kind, compassionate and respectful?Good
ResponsiveAre services organised to meet people's needs?★Outstanding
Well-ledIs the home well managed, with a culture of high-quality care?★Outstanding
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
Hithermoor House is a 2-bed nursing home in Staines-Upon-Thames, Surrey, run by Baxters Homecare LTD. CQC registers it to look after older people, younger adults, people with a physical disability and people with a learning disability or autism. That is smaller than most homes in Surrey, where the typical home has 30 beds.
CQC's latest rating, from May 2023, is Outstanding overall. Responsive and well-led were also Outstanding. Safe, effective and caring were rated Good.
Across Surrey, 81% of rated homes are Good or Outstanding, against 82% for England. The kitchen has a food hygiene rating of 5 (very good), from July 2025. That is true of 87% of homes in Surrey. None of the 6 nearest homes is rated Outstanding.