SafeAre people protected from abuse and avoidable harm?Good
EffectiveDoes care achieve good outcomes and a good quality of life?Good
CaringAre staff kind, compassionate and respectful?Good
ResponsiveAre services organised to meet people's needs?Good
Well-ledIs the home well managed, with a culture of high-quality care?Requires improvement
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
Moor House Residential Care Home is in the Good, with an area to improve tier ?, with 21 other homes in Surrey.
81% of rated homes here are Good or Outstanding (England: 82%).
Moor House Residential Care Home is one of 349 care homes in Surrey: a 25-bed residential care home in Staines-Upon-Thames, run by Moorhouse Care Services Ltd. CQC registers it to look after older people, people with dementia and younger adults.
In Surrey, 81% of rated care homes are Good or Outstanding (England 82%). Its kitchen was rated 5 for food hygiene in August 2026. 87% of homes in Surrey also score 5. The nearest home with a higher rating is Hithermoor House (Outstanding), 2.8 km away.
The current CQC rating is Good, published in July 2023. It was Good for safe, effective, caring and responsive as well. For well-led, the rating was Requires improvement. Its rating before that, in June 2022, was the same.