SafeAre people protected from abuse and avoidable harm?78%Good
See the breakdownHide the breakdown1 of 8 exceptional
Infection prevention and controlGood
Involving people to manage risksGood
Medicines optimisationGood
Safe and effective staffingGood
Safe environmentsGood
Safe systems, pathways and transitionsGood
SafeguardingGood
Learning cultureExceptional
EffectiveDoes care achieve good outcomes and a good quality of life?88%★Outstanding
See the breakdownHide the breakdown3 of 6 exceptional
Assessing needsGood
Consent to care and treatmentGood
Monitoring and improving outcomesGood
Delivering evidence-based care and treatmentExceptional
How staff, teams and services work togetherExceptional
Supporting people to live healthier livesExceptional
CaringAre staff kind, compassionate and respectful?90%★Outstanding
See the breakdownHide the breakdown3 of 5 exceptional
Kindness, compassion and dignityGood
Responding to people's immediate needsGood
Independence, choice and controlExceptional
Treating people as individualsExceptional
Workforce wellbeing and enablementExceptional
ResponsiveAre services organised to meet people's needs?75%Good
See the breakdownHide the breakdownAll 7 good
Care provision, integration and continuityGood
Equity in accessGood
Equity in experiences and outcomesGood
Listening to and involving peopleGood
Person-centred careGood
Planning for the futureGood
Providing InformationGood
Well-ledIs the home well managed, with a culture of high-quality care?89%★Outstanding
See the breakdownHide the breakdown4 of 7 exceptional
Freedom to speak upGood
Partnerships and communitiesGood
Workforce equality, diversity and inclusionGood
Capable, compassionate and inclusive leadersExceptional
Governance, management and sustainabilityExceptional
Learning, improvement and innovationExceptional
Shared direction and cultureExceptional
Percentages are CQC scores from its newer way of assessing homes. ?
CQC scored 33 standards: 22 good, 11 exceptional. Use “See the breakdown” on each key question for its standards. ?
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
Holly House Care Home is a 40-bed residential care home in Washington, Sunderland. The home is its own registered provider. Its CQC registration covers older people, people with dementia, younger adults, people with a physical disability and people with mental health needs.
CQC last rated the home in March 2026, giving it Outstanding overall. Effective, caring and well-led were also Outstanding. Safe and responsive were rated Good. That is up from Good in October 2022. The typical rating in Sunderland is about 4 years old, so this one is fairly recent. None of its 33 scored standards was below good, and 11 were exceptional.
None of the 6 nearest homes is rated Outstanding. In Sunderland, 93% of rated care homes are Good or Outstanding (England 82%).
