SafeAre people protected from abuse and avoidable harm?Good
EffectiveDoes care achieve good outcomes and a good quality of life?Good
CaringAre staff kind, compassionate and respectful?Good
ResponsiveAre services organised to meet people's needs?Good
Well-ledIs the home well managed, with a culture of high-quality care?Good
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
The home changed owner in March 2026. Its rating dates from before the change. ?
This rating was carried over from the home's previous registration, usually after a change of owner. ?
Kettlewell House Nursing Home is a 37-bed nursing home in Woking, Surrey, run by HCMS 9 Subsidiary Ltd. CQC registers it to look after older people, people with dementia, younger adults and people with a physical disability.
HCMS 9 Subsidiary Ltd has run the home since March 2026, when it changed owner. Across Surrey, 81% of rated homes are Good or Outstanding, against 82% for England. The kitchen has a food hygiene rating of 5 (very good), from May 2026. 87% of homes in Surrey also score 5. Of the 6 closest rated homes, none is rated above it.
CQC rated it Good overall and in all five key questions in February 2023. The rating was carried over from a previous registration, which usually happens when a home changes owner. That is up from Requires improvement in August 2019.
