SafeAre people protected from abuse and avoidable harm?53%Requires improvement
See the breakdownHide the breakdown7 of 8 below good
Involving people to manage risksSome shortfalls
Learning cultureSome shortfalls
Medicines optimisationSome shortfalls
Safe and effective staffingSome shortfalls
Safe environmentsSome shortfalls
Safe systems, pathways and transitionsSome shortfalls
SafeguardingSome shortfalls
Infection prevention and controlGood
EffectiveDoes care achieve good outcomes and a good quality of life?54%Requires improvement
See the breakdownHide the breakdown5 of 6 below good
Assessing needsSome shortfalls
Consent to care and treatmentSome shortfalls
Delivering evidence-based care and treatmentSome shortfalls
How staff, teams and services work togetherSome shortfalls
Monitoring and improving outcomesSome shortfalls
Supporting people to live healthier livesGood
CaringAre staff kind, compassionate and respectful?60%Requires improvement
See the breakdownHide the breakdown3 of 5 below good
Kindness, compassion and dignitySome shortfalls
Responding to people's immediate needsSome shortfalls
Workforce wellbeing and enablementSome shortfalls
Independence, choice and controlGood
Treating people as individualsGood
ResponsiveAre services organised to meet people's needs?57%Requires improvement
See the breakdownHide the breakdown5 of 7 below good
Care provision, integration and continuitySome shortfalls
Listening to and involving peopleSome shortfalls
Person-centred careSome shortfalls
Planning for the futureSome shortfalls
Providing InformationSome shortfalls
Equity in accessGood
Equity in experiences and outcomesGood
Well-ledIs the home well managed, with a culture of high-quality care?50%Requires improvement
See the breakdownHide the breakdown6 of 7 below good
Governance, management and sustainabilitySignificant shortfalls
Capable, compassionate and inclusive leadersSome shortfalls
Freedom to speak upSome shortfalls
Learning, improvement and innovationSome shortfalls
Shared direction and cultureSome shortfalls
Workforce equality, diversity and inclusionSome shortfalls
Partnerships and communitiesGood
Percentages are CQC scores from its newer way of assessing homes. ?
CQC scored 33 standards: 7 good, 26 below good. Use “See the breakdown” on each key question for its standards. ?
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
CQC's register shows no registered manager for this home. Every care home must have one. The home may be recruiting, or a new manager may be applying to CQC. ?
An independent residential care home in Norwich, Norfolk, Keys Hill Park is run by an organisation of the same name. It has 36 beds. CQC registers it to look after older people, younger adults, people with a learning disability or autism and people with mental health needs.
In January 2026, CQC gave it Requires improvement overall, and Requires improvement for each of the five key questions too. That is down from Good in June 2019. The typical rating in Norfolk is about 5 years old, so this one is fairly recent. CQC found significant shortfalls in “governance, management and sustainability”, one of 26 standards out of 33 scored below good.
Heron Lodge, 0.2 km away, is the closest home rated Good. CQC's register shows no registered manager at the moment. Keys Hill Park Limited runs 2 care homes, and 1 of the 2 rated are Good or Outstanding. 87 other homes in Norfolk share its tier, “Requires improvement”.
