SafeAre people protected from abuse and avoidable harm?Good
EffectiveDoes care achieve good outcomes and a good quality of life?Good
CaringAre staff kind, compassionate and respectful?Good
ResponsiveAre services organised to meet people's needs?Good
Well-ledIs the home well managed, with a culture of high-quality care?Good
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
CQC's register shows no registered manager for this home. Every care home must have one. The home may be recruiting, or a new manager may be applying to CQC. ?
Kingsley Care Homes Limited runs Heron Lodge, a nursing home in Norwich, Norfolk with room for 30 residents. It is registered to care for older people, people with dementia, younger adults and people with a physical disability.
Its CQC rating, from February 2018, is Good across the board: overall and for every key question. Before that, in November 2016, it was rated Requires improvement. CQC hasn't re-rated the home for over 5 years, like 46% of homes in Norfolk. Here is how rating age varies by council.
6 of Kingsley Care Homes Limited’s 8 rated homes are Good or Outstanding (compare care home groups). None of the 5 nearest rated homes has a higher rating. CQC's register shows no registered manager at the moment. Across Norfolk, 67% of rated homes are Good or Outstanding, against 82% for England. The kitchen has a food hygiene rating of 5 (very good), from October 2026. That is true of 89% of homes in Norfolk.
