SafeAre people protected from abuse and avoidable harm?Good
EffectiveDoes care achieve good outcomes and a good quality of life?Good
CaringAre staff kind, compassionate and respectful?Good
ResponsiveAre services organised to meet people's needs?Good
Well-ledIs the home well managed, with a culture of high-quality care?Good
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
CQC's register shows no registered manager for this home. Every care home must have one. The home may be recruiting, or a new manager may be applying to CQC. ?
Lavender House and Primrose Lodge is in the Good tier ?, with 104 other homes in Wiltshire.
90% of rated homes here are Good or Outstanding (England: 82%).
Lavender House and Primrose Lodge is one of 157 care homes in Wiltshire: a 11-bed residential care home in Trowbridge, run by Voyage 1 Limited. CQC registers it to look after younger adults and people with a learning disability or autism. It is a small home for Wiltshire, where the median is 21 beds.
Across Wiltshire, 90% of rated homes are Good or Outstanding, against 82% for England. There is no registered manager on CQC's register right now. Voyage 1 Limited runs 241 care homes, and 217 of the 238 rated are Good or Outstanding. Of the 6 closest rated homes, none is rated above it.
CQC rated it Good overall and in all five key questions in March 2019. It was also rated Good at the inspection before, in August 2016. CQC hasn't re-rated the home for over 5 years, like 40% of homes in Wiltshire. Here is how rating age varies by council.
