Lillibet House, 65 De Parys Avenue, Bedford, MK40 2TR
InadequateSafe: InadequateEffective: InadequateCaring: Requires improvementResponsive: InadequateWell-led: InadequateRated 5 months ago↓ Down from Req. improvementNew owner since May 2025
SafeAre people protected from abuse and avoidable harm?38%Inadequate
See the breakdownHide the breakdown7 of 8 below good
Involving people to manage risksSignificant shortfalls
Learning cultureSignificant shortfalls
Medicines optimisationSignificant shortfalls
Safe and effective staffingSignificant shortfalls
SafeguardingSignificant shortfalls
Safe environmentsSome shortfalls
Safe systems, pathways and transitionsSome shortfalls
Infection prevention and controlGood
EffectiveDoes care achieve good outcomes and a good quality of life?33%Inadequate
See the breakdownHide the breakdown6 of 6 below good
Assessing needsSignificant shortfalls
Delivering evidence-based care and treatmentSignificant shortfalls
Monitoring and improving outcomesSignificant shortfalls
Supporting people to live healthier livesSignificant shortfalls
Consent to care and treatmentSome shortfalls
How staff, teams and services work togetherSome shortfalls
CaringAre staff kind, compassionate and respectful?50%Requires improvement
See the breakdownHide the breakdown4 of 5 below good
Workforce wellbeing and enablementSignificant shortfalls
Independence, choice and controlSome shortfalls
Responding to people's immediate needsSome shortfalls
Treating people as individualsSome shortfalls
Kindness, compassion and dignityGood
ResponsiveAre services organised to meet people's needs?36%Inadequate
See the breakdownHide the breakdown7 of 7 below good
Care provision, integration and continuitySignificant shortfalls
Equity in experiences and outcomesSignificant shortfalls
Person-centred careSignificant shortfalls
Providing InformationSignificant shortfalls
Equity in accessSome shortfalls
Listening to and involving peopleSome shortfalls
Planning for the futureSome shortfalls
Well-ledIs the home well managed, with a culture of high-quality care?29%Inadequate
See the breakdownHide the breakdown7 of 7 below good
Capable, compassionate and inclusive leadersSignificant shortfalls
Freedom to speak upSignificant shortfalls
Governance, management and sustainabilitySignificant shortfalls
Learning, improvement and innovationSignificant shortfalls
Shared direction and cultureSignificant shortfalls
Workforce equality, diversity and inclusionSignificant shortfalls
Partnerships and communitiesSome shortfalls
Percentages are CQC scores from its newer way of assessing homes. ?
CQC scored 33 standards: 2 good, 31 below good. Use “See the breakdown” on each key question for its standards. ?
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
Lillibet House is an independent 30-bed residential care home in Bedford, registered with CQC under its own name. Its CQC registration covers older people, people with dementia, younger adults, people with a physical disability and people with mental health needs. Most homes in Bedford are smaller: the median there is 15 beds.
Lillibet House Ltd has run the home since May 2025, when it changed owner. About 0.0 km away, Elcombe House is rated Outstanding. In Bedford, 78% of rated care homes are Good or Outstanding (England 82%).
CQC's latest rating, from May 2026, is Inadequate overall. Safe, effective, responsive and well-led were also Inadequate. CQC rated caring as Requires improvement. Before that, in August 2022, it was rated Requires improvement. The typical rating in Bedford is about 3 years old, so this one is fairly recent. 31 of its 33 scored standards were below good, including “workforce wellbeing and enablement”.
