SafeAre people protected from abuse and avoidable harm?59%Requires improvement
See the breakdownHide the breakdown4 of 8 below good
Medicines optimisationSignificant shortfalls
Involving people to manage risksSome shortfalls
Safe and effective staffingSome shortfalls
Safe environmentsSome shortfalls
Infection prevention and controlGood
Learning cultureGood
Safe systems, pathways and transitionsGood
SafeguardingGood
EffectiveDoes care achieve good outcomes and a good quality of life?67%Good
See the breakdownHide the breakdown2 of 6 below good
Consent to care and treatmentSome shortfalls
Delivering evidence-based care and treatmentSome shortfalls
Assessing needsGood
How staff, teams and services work togetherGood
Monitoring and improving outcomesGood
Supporting people to live healthier livesGood
CaringAre staff kind, compassionate and respectful?75%Good
See the breakdownHide the breakdownAll 5 good
Independence, choice and controlGood
Kindness, compassion and dignityGood
Responding to people's immediate needsGood
Treating people as individualsGood
Workforce wellbeing and enablementGood
ResponsiveAre services organised to meet people's needs?68%Good
See the breakdownHide the breakdown2 of 7 below good
Person-centred careSome shortfalls
Providing InformationSome shortfalls
Care provision, integration and continuityGood
Equity in accessGood
Equity in experiences and outcomesGood
Listening to and involving peopleGood
Planning for the futureGood
Well-ledIs the home well managed, with a culture of high-quality care?62%Requires improvement
See the breakdownHide the breakdown1 of 7 below good
Governance, management and sustainabilitySignificant shortfalls
Capable, compassionate and inclusive leadersGood
Freedom to speak upGood
Learning, improvement and innovationGood
Partnerships and communitiesGood
Shared direction and cultureGood
Workforce equality, diversity and inclusionGood
Percentages are CQC scores from its newer way of assessing homes. ?
CQC scored 33 standards: 24 good, 9 below good. Use “See the breakdown” on each key question for its standards. ?
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
Lindau Residential Home is in the Requires improvement tier ?, with 90 other homes in Kent.
79% of rated homes here are Good or Outstanding (England: 82%).
Lindau Residential Home is a 37-bed nursing home in New Romney, Kent, run by Care Excellence Limited. CQC registers it to look after older people, people with dementia and younger adults. That is larger than most homes in Kent, where the typical home has 24 beds.
90 other homes in Kent share its tier, “Requires improvement”. Its kitchen was rated 5 for food hygiene in March 2026. 90% of homes in Kent also score 5. About 0.6 km away, Fairways Care Home is rated Good.
CQC's latest rating, from January 2026, is Requires improvement overall. Safe and well-led were also Requires improvement. CQC rated effective, caring and responsive as Good. Its rating before that, in March 2023, was the same. Ratings in Kent are typically about 4 years old, which makes this one newer than most. 9 of its 33 scored standards were below good, including “medicines optimisation”.
