SafeAre people protected from abuse and avoidable harm?62%Requires improvement
See the breakdownHide the breakdown2 of 8 below good
Involving people to manage risksSignificant shortfalls
Learning cultureSignificant shortfalls
Infection prevention and controlGood
Medicines optimisationGood
Safe and effective staffingGood
Safe environmentsGood
Safe systems, pathways and transitionsGood
SafeguardingGood
EffectiveDoes care achieve good outcomes and a good quality of life?67%Good
See the breakdownHide the breakdown2 of 6 below good
Assessing needsSome shortfalls
Delivering evidence-based care and treatmentSome shortfalls
Consent to care and treatmentGood
How staff, teams and services work togetherGood
Monitoring and improving outcomesGood
Supporting people to live healthier livesGood
CaringAre staff kind, compassionate and respectful?45%Requires improvement
See the breakdownHide the breakdown3 of 5 below good
Kindness, compassion and dignitySignificant shortfalls
Responding to people's immediate needsSignificant shortfalls
Treating people as individualsSignificant shortfalls
Independence, choice and controlGood
Workforce wellbeing and enablementGood
ResponsiveAre services organised to meet people's needs?57%Requires improvement
See the breakdownHide the breakdown3 of 7 below good
Listening to and involving peopleSignificant shortfalls
Person-centred careSignificant shortfalls
Planning for the futureSome shortfalls
Care provision, integration and continuityGood
Equity in accessGood
Equity in experiences and outcomesGood
Providing InformationGood
Well-ledIs the home well managed, with a culture of high-quality care?61%Requires improvement
See the breakdownHide the breakdown2 of 7 below good
Governance, management and sustainabilitySignificant shortfalls
Learning, improvement and innovationSignificant shortfalls
Capable, compassionate and inclusive leadersGood
Freedom to speak upGood
Partnerships and communitiesGood
Shared direction and cultureGood
Workforce equality, diversity and inclusionGood
Percentages are CQC scores from its newer way of assessing homes. ?
CQC scored 33 standards: 21 good, 12 below good. Use “See the breakdown” on each key question for its standards. ?
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
Run by Belmont Healthcare (Madeira) Limited, Madeira Lodge is a residential care home in New Romney, Kent with 48 registered beds. CQC registers it to look after older people, people with dementia and people with mental health needs. The typical home in Kent has 24 beds, so this one is bigger than average.
Its kitchen was rated 3 for food hygiene in July 2025. In Kent, 90% of homes score 5. Across Kent, 79% of rated homes are Good or Outstanding, against 82% for England. The nearest home with a higher rating is Fairways Care Home (Good), 0.3 km away.
CQC last rated the home in February 2025, giving it Requires improvement overall. It was Requires improvement for safe, caring, responsive and well-led as well. For effective, the rating was Good. Its previous rating, in March 2023, was Inadequate, so the home has improved. The typical rating in Kent is about 4 years old, so this one is fairly recent. Of the 33 standards CQC scored, 12 fell below good. The lowest was “kindness, compassion and dignity” (significant shortfalls).
