SafeAre people protected from abuse and avoidable harm?Good
EffectiveDoes care achieve good outcomes and a good quality of life?Good
CaringAre staff kind, compassionate and respectful?Good
ResponsiveAre services organised to meet people's needs?Good
Well-ledIs the home well managed, with a culture of high-quality care?Requires improvement
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
Mercers is a 7-bed residential care home in Colchester, Essex. The home is its own registered provider. Its CQC registration covers people with a learning disability or autism. That is smaller than most homes in Essex, where the typical home has 22 beds.
Its kitchen was rated 5 for food hygiene in June 2025. 89% of homes in Essex also score 5. 47 other homes in Essex share its tier, “Good, with an area to improve”. The nearest home with a higher rating is Alderwood Care Home (Outstanding), 0.5 km away.
CQC last rated the home in February 2019, giving it Good overall. Safe, effective, caring and responsive were also Good. Well-led was rated Requires improvement. That is up from Inadequate in June 2018. At over 5 years old, this rating is older than most. 48% of ratings in Essex are as old (how rating age varies by council).
