SafeAre people protected from abuse and avoidable harm?Good
EffectiveDoes care achieve good outcomes and a good quality of life?Good
CaringAre staff kind, compassionate and respectful?Good
ResponsiveAre services organised to meet people's needs?Good
Well-ledIs the home well managed, with a culture of high-quality care?Good
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
CQC's register shows no registered manager for this home. Every care home must have one. The home may be recruiting, or a new manager may be applying to CQC. ?
Run by Mrs Alison Messenger, Millpool is a residential care home in Harleston, Norfolk with 1 registered beds. It is registered to care for people with a learning disability or autism. It is a small home for Norfolk, where the median is 29 beds.
Across Norfolk, 67% of rated homes are Good or Outstanding, against 82% for England. Of the 6 closest rated homes, none is rated above it. There is no registered manager on CQC's register right now.
Its CQC rating, from March 2023, is Good across the board: overall and for every key question. That matches its previous rating, from September 2017.