SafeAre people protected from abuse and avoidable harm?62%Requires improvement
See the breakdownHide the breakdown2 of 8 below good
Medicines optimisationSignificant shortfalls
Safe and effective staffingSome shortfalls
Infection prevention and controlGood
Involving people to manage risksGood
Learning cultureGood
Safe environmentsGood
Safe systems, pathways and transitionsGood
SafeguardingGood
EffectiveDoes care achieve good outcomes and a good quality of life?62%Requires improvement
See the breakdownHide the breakdown1 of 6 below good
Consent to care and treatmentSignificant shortfalls
Assessing needsGood
Delivering evidence-based care and treatmentGood
How staff, teams and services work togetherGood
Monitoring and improving outcomesGood
Supporting people to live healthier livesGood
CaringAre staff kind, compassionate and respectful?75%Good
See the breakdownHide the breakdownAll 5 good
Independence, choice and controlGood
Kindness, compassion and dignityGood
Responding to people's immediate needsGood
Treating people as individualsGood
Workforce wellbeing and enablementGood
ResponsiveAre services organised to meet people's needs?75%Good
See the breakdownHide the breakdownAll 7 good
Care provision, integration and continuityGood
Equity in accessGood
Equity in experiences and outcomesGood
Listening to and involving peopleGood
Person-centred careGood
Planning for the futureGood
Providing InformationGood
Well-ledIs the home well managed, with a culture of high-quality care?62%Requires improvement
See the breakdownHide the breakdown1 of 7 below good
Governance, management and sustainabilitySignificant shortfalls
Capable, compassionate and inclusive leadersGood
Freedom to speak upGood
Learning, improvement and innovationGood
Partnerships and communitiesGood
Shared direction and cultureGood
Workforce equality, diversity and inclusionGood
Percentages are CQC scores from its newer way of assessing homes. ?
CQC scored 33 standards: 29 good, 4 below good. Use “See the breakdown” on each key question for its standards. ?
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
Moorlands Lodge Care Home is in the Requires improvement tier ?, with 63 other homes in Surrey.
81% of rated homes here are Good or Outstanding (England: 82%).
Moorlands Lodge Care Home is a 106-bed nursing home in Hindhead, Surrey, run by Redwood Tower UK Opco 2 Limited. It is registered to care for older people, younger adults, people with a physical disability and people with a sensory impairment. That is larger than most homes in Surrey, where the typical home has 30 beds.
The kitchen has a food hygiene rating of 5 (very good), from July 2026. 87% of homes in Surrey also score 5. In Surrey, 81% of rated care homes are Good or Outstanding (England 82%). Redwood Tower UK Opco 2 Limited runs 6 care homes, and 5 of the 6 rated are Good or Outstanding. The nearest home with a higher rating is Langham Court (Good), 0.4 km away.
The current CQC rating is Requires improvement, published in January 2026. Safe, effective and well-led were also Requires improvement. CQC rated caring and responsive as Good. Its previous rating, in August 2022, was Good, so the home has slipped. Ratings in Surrey are typically about 4 years old, which makes this one newer than most. CQC found significant shortfalls in “consent to care and treatment”, one of 4 standards out of 33 scored below good.
