SafeAre people protected from abuse and avoidable harm?50%Requires improvement
See the breakdownHide the breakdown6 of 8 below good
Learning cultureSignificant shortfalls
SafeguardingSignificant shortfalls
Infection prevention and controlSome shortfalls
Involving people to manage risksSome shortfalls
Safe and effective staffingSome shortfalls
Safe systems, pathways and transitionsSome shortfalls
Medicines optimisationGood
Safe environmentsGood
EffectiveDoes care achieve good outcomes and a good quality of life?0%Requires improvement
See the breakdownHide the breakdown5 of 6 below good
Assessing needsSome shortfalls
Delivering evidence-based care and treatmentSome shortfalls
How staff, teams and services work togetherSome shortfalls
Monitoring and improving outcomesSome shortfalls
Supporting people to live healthier livesSome shortfalls
Consent to care and treatmentGood
CaringAre staff kind, compassionate and respectful?0%Good
See the breakdownHide the breakdown1 of 5 below good
Workforce wellbeing and enablementSignificant shortfalls
Independence, choice and controlGood
Kindness, compassion and dignityGood
Responding to people's immediate needsGood
Treating people as individualsGood
ResponsiveAre services organised to meet people's needs?0%Good
See the breakdownHide the breakdown2 of 7 below good
Care provision, integration and continuitySignificant shortfalls
Providing InformationSome shortfalls
Equity in accessGood
Equity in experiences and outcomesGood
Listening to and involving peopleGood
Person-centred careGood
Planning for the futureGood
Well-ledIs the home well managed, with a culture of high-quality care?46%Requires improvement
See the breakdownHide the breakdown7 of 7 below good
Governance, management and sustainabilitySignificant shortfalls
Capable, compassionate and inclusive leadersSome shortfalls
Freedom to speak upSome shortfalls
Learning, improvement and innovationSome shortfalls
Partnerships and communitiesSome shortfalls
Shared direction and cultureSome shortfalls
Workforce equality, diversity and inclusionSome shortfalls
Percentages are CQC scores from its newer way of assessing homes. ?
CQC scored 33 standards: 12 good, 21 below good. Use “See the breakdown” on each key question for its standards. ?
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
Moorhouse Care Home is in the Requires improvement tier ?, with 63 other homes in Surrey.
81% of rated homes here are Good or Outstanding (England: 82%).
Ashberry Healthcare Limited runs Moorhouse Care Home, a residential care home in Hindhead, Surrey with room for 38 residents. It is registered to care for older people, people with dementia and people with a physical disability.
The nearest home with a higher rating is Springkell House Care Home (Good), 0.5 km away. Ashberry Healthcare Limited runs 7 care homes, and 4 of the 7 rated are Good or Outstanding. Food hygiene inspectors scored the kitchen 4 out of 5 in May 2026. In Surrey, 87% of homes score 5. Across Surrey, 81% of rated homes are Good or Outstanding, against 82% for England.
The current CQC rating is Requires improvement, published in August 2026. Safe, effective and well-led were also Requires improvement. CQC rated caring and responsive as Good. That matches its previous rating, from May 2023. That is more recent than most ratings in Surrey, where the typical rating is about 4 years old. 21 of its 33 scored standards were below good, including “workforce wellbeing and enablement”.
