SafeAre people protected from abuse and avoidable harm?75%Good
See the breakdownHide the breakdownAll 8 good
Infection prevention and controlGood
Involving people to manage risksGood
Learning cultureGood
Medicines optimisationGood
Safe and effective staffingGood
Safe environmentsGood
Safe systems, pathways and transitionsGood
SafeguardingGood
EffectiveDoes care achieve good outcomes and a good quality of life?75%Good
See the breakdownHide the breakdownAll 6 good
Assessing needsGood
Consent to care and treatmentGood
Delivering evidence-based care and treatmentGood
How staff, teams and services work togetherGood
Monitoring and improving outcomesGood
Supporting people to live healthier livesGood
CaringAre staff kind, compassionate and respectful?95%★Outstanding
See the breakdownHide the breakdown4 of 5 exceptional
Workforce wellbeing and enablementGood
Independence, choice and controlExceptional
Kindness, compassion and dignityExceptional
Responding to people's immediate needsExceptional
Treating people as individualsExceptional
ResponsiveAre services organised to meet people's needs?79%Good
See the breakdownHide the breakdown1 of 7 exceptional
Care provision, integration and continuityGood
Equity in accessGood
Equity in experiences and outcomesGood
Listening to and involving peopleGood
Planning for the futureGood
Providing InformationGood
Person-centred careExceptional
Well-ledIs the home well managed, with a culture of high-quality care?89%★Outstanding
See the breakdownHide the breakdown4 of 7 exceptional
Freedom to speak upGood
Governance, management and sustainabilityGood
Workforce equality, diversity and inclusionGood
Capable, compassionate and inclusive leadersExceptional
Learning, improvement and innovationExceptional
Partnerships and communitiesExceptional
Shared direction and cultureExceptional
Percentages are CQC scores from its newer way of assessing homes. ?
CQC scored 33 standards: 24 good, 9 exceptional. Use “See the breakdown” on each key question for its standards. ?
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
Run by Whitmore Vale Housing Association Limited, The Pines is a residential care home in Hindhead, Surrey with 6 registered beds. Its CQC registration covers older people, younger adults, people with a physical disability and people with a learning disability or autism. That is smaller than most homes in Surrey, where the typical home has 30 beds.
5 of Whitmore Vale Housing Association Limited’s 5 rated homes are Good or Outstanding (compare care home groups). It is the only Outstanding home among the 7 closest. 14 other homes in Surrey share its tier, “Outstanding”. The kitchen has a food hygiene rating of 5 (very good), from October 2024. 87% of homes in Surrey also score 5.
CQC's latest rating, from September 2026, is Outstanding overall. It was Outstanding for caring and well-led as well. Safe, effective and responsive were rated Good. Before that, in November 2017, it was rated Good. That is more recent than most ratings in Surrey, where the typical rating is about 4 years old. CQC scored 33 standards: 9 exceptional and the rest good.
