SafeAre people protected from abuse and avoidable harm?Good
EffectiveDoes care achieve good outcomes and a good quality of life?Good
CaringAre staff kind, compassionate and respectful?Good
ResponsiveAre services organised to meet people's needs?Good
Well-ledIs the home well managed, with a culture of high-quality care?Good
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
Run by Whitmore Vale Housing Association Limited, Haven House is a residential care home in Haslemere, Surrey with 9 registered beds. Its CQC registration covers older people, younger adults, people with a physical disability and people with a learning disability or autism. The typical home in Surrey has 30 beds, so this one is on the small side.
CQC rated it Good overall and in all five key questions in December 2018. Its rating before that, in July 2016, was the same. The rating is more than 5 years old. In Surrey, 34% of ratings are that old (see how rating age varies by council).
Whitmore Vale Housing Association Limited runs 5 care homes, and all 5 rated are Good or Outstanding. None of the 6 nearest rated homes has a higher rating. In Surrey, 81% of rated care homes are Good or Outstanding (England 82%). The kitchen has a food hygiene rating of 5 (very good), from September 2024. That is true of 87% of homes in Surrey.
