SafeAre people protected from abuse and avoidable harm?28%Inadequate
See the breakdownHide the breakdown8 of 8 below good
Infection prevention and controlSignificant shortfalls
Involving people to manage risksSignificant shortfalls
Learning cultureSignificant shortfalls
Medicines optimisationSignificant shortfalls
Safe and effective staffingSignificant shortfalls
Safe environmentsSignificant shortfalls
SafeguardingSignificant shortfalls
Safe systems, pathways and transitionsSome shortfalls
EffectiveDoes care achieve good outcomes and a good quality of life?29%Inadequate
See the breakdownHide the breakdown6 of 6 below good
Assessing needsSignificant shortfalls
Consent to care and treatmentSignificant shortfalls
Delivering evidence-based care and treatmentSignificant shortfalls
Monitoring and improving outcomesSignificant shortfalls
Supporting people to live healthier livesSignificant shortfalls
How staff, teams and services work togetherSome shortfalls
CaringAre staff kind, compassionate and respectful?50%Requires improvement
See the breakdownHide the breakdown4 of 5 below good
Workforce wellbeing and enablementSignificant shortfalls
Independence, choice and controlSome shortfalls
Responding to people's immediate needsSome shortfalls
Treating people as individualsSome shortfalls
Kindness, compassion and dignityGood
ResponsiveAre services organised to meet people's needs?39%Requires improvement
See the breakdownHide the breakdown7 of 7 below good
Equity in accessSignificant shortfalls
Listening to and involving peopleSignificant shortfalls
Person-centred careSignificant shortfalls
Care provision, integration and continuitySome shortfalls
Equity in experiences and outcomesSome shortfalls
Planning for the futureSome shortfalls
Providing InformationSome shortfalls
Well-ledIs the home well managed, with a culture of high-quality care?29%Inadequate
See the breakdownHide the breakdown7 of 7 below good
Capable, compassionate and inclusive leadersSignificant shortfalls
Freedom to speak upSignificant shortfalls
Governance, management and sustainabilitySignificant shortfalls
Learning, improvement and innovationSignificant shortfalls
Partnerships and communitiesSignificant shortfalls
Shared direction and cultureSignificant shortfalls
Workforce equality, diversity and inclusionSome shortfalls
Percentages are CQC scores from its newer way of assessing homes. ?
CQC scored 33 standards: 1 good, 32 below good. Use “See the breakdown” on each key question for its standards. ?
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
CQC's register shows no registered manager for this home. Every care home must have one. The home may be recruiting, or a new manager may be applying to CQC. ?
Nelson House is a 21-bed residential care home in Dudley, run by Quality Care Home (Midlands) Limited. Its CQC registration covers older people, younger adults and people with mental health needs.
The current CQC rating is Inadequate, published in July 2026. Safe, effective and well-led were also Inadequate. For caring and responsive, the rating was Requires improvement. That is down from Requires improvement in April 2022. The typical rating in Dudley is about 5 years old, so this one is fairly recent. CQC found significant shortfalls in “workforce wellbeing and enablement”, one of 32 standards out of 33 scored below good.
About 0.4 km away, Richmond Residential Lodge Ltd is rated Good. CQC's register shows no registered manager at the moment. In Dudley, 70% of rated care homes are Good or Outstanding (England 82%).
