SafeAre people protected from abuse and avoidable harm?Good
EffectiveDoes care achieve good outcomes and a good quality of life?Good
CaringAre staff kind, compassionate and respectful?Good
ResponsiveAre services organised to meet people's needs?Good
Well-ledIs the home well managed, with a culture of high-quality care?Good
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
Norfolk Road is a 6-bed residential care home in Carlisle, Cumberland, run by Community Integrated Care. CQC registers it to look after people with a physical disability, people with a learning disability or autism, people with mental health needs and people with a sensory impairment. It is a small home for Cumberland, where the median is 25 beds.
In December 2023, CQC gave it Good overall, and Good for each of the five key questions too. That matches its previous rating, from April 2018.
Across Cumberland, 79% of rated homes are Good or Outstanding, against 82% for England. Community Integrated Care runs 24 care homes, and 22 of the 24 rated are Good or Outstanding. None of the 6 nearest rated homes has a higher rating.
