SafeAre people protected from abuse and avoidable harm?Good
EffectiveDoes care achieve good outcomes and a good quality of life?Good
CaringAre staff kind, compassionate and respectful?Good
ResponsiveAre services organised to meet people's needs?★Outstanding
Well-ledIs the home well managed, with a culture of high-quality care?Good
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
Norley Hall Care Home is in the Good, with Outstanding areas tier ?, with 4 other homes in Wigan.
91% of rated homes here are Good or Outstanding (England: 82%).
Norley Hall Care Home is one of 61 care homes in Wigan: a 52-bed residential care home in Wigan, run by Millennium Care (U.K.) Limited. CQC registers it to look after older people and people with dementia.
CQC's latest rating, from December 2019, is Good overall. It was Good for safe, effective, caring and well-led as well. For responsive, the rating was Outstanding. Before that, in November 2018, it was rated Requires improvement. CQC hasn't re-rated the home for over 5 years, like 45% of homes in Wigan. Here is how rating age varies by council.
Across Wigan, 91% of rated homes are Good or Outstanding, against 82% for England. Food hygiene inspectors scored the kitchen 5 out of 5 in August 2026. That is true of 64% of homes in Wigan. None of the 5 nearest rated homes has a higher rating. Millennium Care (U.K.) Limited runs 3 care homes, and all 3 rated are Good or Outstanding.
