SafeAre people protected from abuse and avoidable harm?75%Good
See the breakdownHide the breakdownAll 8 good
Infection prevention and controlGood
Involving people to manage risksGood
Learning cultureGood
Medicines optimisationGood
Safe and effective staffingGood
Safe environmentsGood
Safe systems, pathways and transitionsGood
SafeguardingGood
EffectiveDoes care achieve good outcomes and a good quality of life?79%Good
See the breakdownHide the breakdown1 of 6 exceptional
Consent to care and treatmentGood
Delivering evidence-based care and treatmentGood
How staff, teams and services work togetherGood
Monitoring and improving outcomesGood
Supporting people to live healthier livesGood
Assessing needsExceptional
CaringAre staff kind, compassionate and respectful?75%Good
See the breakdownHide the breakdownAll 5 good
Independence, choice and controlGood
Kindness, compassion and dignityGood
Responding to people's immediate needsGood
Treating people as individualsGood
Workforce wellbeing and enablementGood
ResponsiveAre services organised to meet people's needs?75%Good
See the breakdownHide the breakdownAll 7 good
Care provision, integration and continuityGood
Equity in accessGood
Equity in experiences and outcomesGood
Listening to and involving peopleGood
Person-centred careGood
Planning for the futureGood
Providing InformationGood
Well-ledIs the home well managed, with a culture of high-quality care?75%Good
See the breakdownHide the breakdown1 of 7 below good
Shared direction and cultureSome shortfalls
Freedom to speak upGood
Governance, management and sustainabilityGood
Learning, improvement and innovationGood
Partnerships and communitiesGood
Workforce equality, diversity and inclusionGood
Capable, compassionate and inclusive leadersExceptional
Percentages are CQC scores from its newer way of assessing homes. ?
CQC scored 33 standards: 30 good, 2 exceptional, 1 below good. Use “See the breakdown” on each key question for its standards. ?
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
Oak House is a 4-bed residential care home in Crawley, West Sussex, run by Voyage 1 Limited. Its CQC registration covers older people, younger adults, people with a physical disability and people with a learning disability or autism. That is smaller than most homes in West Sussex, where the typical home has 27 beds.
In August 2025, CQC gave it Good overall, and Good for each of the five key questions too. That matches its previous rating, from December 2017. The typical rating in West Sussex is about 4 years old, so this one is fairly recent. Of the 33 standards CQC scored, 1 fell below good. The lowest was “shared direction and culture” (some shortfalls).
The nearest home with a higher rating is Greensleeves Care Home (Outstanding), 1.9 km away. Voyage 1 Limited runs 241 care homes, and 217 of the 238 rated are Good or Outstanding. Across West Sussex, 85% of rated homes are Good or Outstanding, against 82% for England.
