SafeAre people protected from abuse and avoidable harm?Good
EffectiveDoes care achieve good outcomes and a good quality of life?Good
CaringAre staff kind, compassionate and respectful?Good
ResponsiveAre services organised to meet people's needs?Good
Well-ledIs the home well managed, with a culture of high-quality care?Good
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
CQC's register shows no registered manager for this home. Every care home must have one. The home may be recruiting, or a new manager may be applying to CQC. ?
Crystal Care and Support Limited runs Orchard Lea, a residential care home in Taunton, Somerset with room for 6 residents. It is registered to care for older people, younger adults, people with a physical disability, people with a learning disability or autism and people with a sensory impairment. The typical home in Somerset has 25 beds, so this one is on the small side.
There is no registered manager on CQC's register right now. In Somerset, 89% of rated care homes are Good or Outstanding (England 82%). Food hygiene inspectors scored the kitchen 5 out of 5 in October 2016. 94% of homes in Somerset also score 5. Halcon House, 0.4 km away, is the closest home rated Outstanding.
CQC rated it Good overall and in all five key questions in February 2019. Its rating before that, in June 2016, was the same. CQC hasn't re-rated the home for over 5 years, like 31% of homes in Somerset. Here is how rating age varies by council.
