SafeAre people protected from abuse and avoidable harm?72%Good
See the breakdownHide the breakdown2 of 8 below good
Involving people to manage risksSome shortfalls
Medicines optimisationSome shortfalls
Infection prevention and controlGood
Learning cultureGood
Safe and effective staffingGood
Safe systems, pathways and transitionsGood
SafeguardingGood
Safe environmentsExceptional
EffectiveDoes care achieve good outcomes and a good quality of life?58%Requires improvement
See the breakdownHide the breakdown4 of 6 below good
Assessing needsSome shortfalls
Consent to care and treatmentSome shortfalls
Delivering evidence-based care and treatmentSome shortfalls
Monitoring and improving outcomesSome shortfalls
How staff, teams and services work togetherGood
Supporting people to live healthier livesGood
CaringAre staff kind, compassionate and respectful?75%Good
See the breakdownHide the breakdownAll 5 good
Independence, choice and controlGood
Kindness, compassion and dignityGood
Responding to people's immediate needsGood
Treating people as individualsGood
Workforce wellbeing and enablementGood
ResponsiveAre services organised to meet people's needs?71%Good
See the breakdownHide the breakdown1 of 7 below good
Person-centred careSome shortfalls
Care provision, integration and continuityGood
Equity in accessGood
Equity in experiences and outcomesGood
Listening to and involving peopleGood
Planning for the futureGood
Providing InformationGood
Well-ledIs the home well managed, with a culture of high-quality care?62%Requires improvement
See the breakdownHide the breakdown2 of 7 below good
Governance, management and sustainabilitySignificant shortfalls
Learning, improvement and innovationSome shortfalls
Capable, compassionate and inclusive leadersGood
Freedom to speak upGood
Partnerships and communitiesGood
Shared direction and cultureGood
Workforce equality, diversity and inclusionGood
Percentages are CQC scores from its newer way of assessing homes. ?
CQC scored 33 standards: 23 good, 1 exceptional, 9 below good. Use “See the breakdown” on each key question for its standards. ?
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
Osbern Manor Care Home is in the Requires improvement tier ?, with 15 other homes in Medway.
72% of rated homes here are Good or Outstanding (England: 82%).
Osbern Manor Care Home is a 72-bed nursing home in Gillingham, Medway, run by Oakland Opco B Limited. It is registered to care for older people, people with dementia, younger adults, people with a physical disability and people with a sensory impairment. The typical home in Medway has 19 beds, so this one is bigger than average.
CQC's latest rating, from April 2026, is Requires improvement overall. Effective and well-led were also Requires improvement. CQC rated safe, caring and responsive as Good. Ratings in Medway are typically about 4 years old, which makes this one newer than most. CQC found significant shortfalls in “governance, management and sustainability”, one of 9 standards out of 33 scored below good.
15 other homes in Medway share its tier, “Requires improvement”. Food hygiene inspectors scored the kitchen 5 out of 5 in August 2025. That is true of 94% of homes in Medway. Oakland Opco B Limited runs 6 care homes, and 2 of the 3 rated are Good or Outstanding. About 0.7 km away, Admiralty Care Home is rated Good.
