SafeAre people protected from abuse and avoidable harm?66%Good
See the breakdownHide the breakdown3 of 8 below good
Infection prevention and controlSome shortfalls
Learning cultureSome shortfalls
Safe environmentsSome shortfalls
Involving people to manage risksGood
Medicines optimisationGood
Safe and effective staffingGood
Safe systems, pathways and transitionsGood
SafeguardingGood
EffectiveDoes care achieve good outcomes and a good quality of life?75%Good
See the breakdownHide the breakdownAll 6 good
Assessing needsGood
Consent to care and treatmentGood
Delivering evidence-based care and treatmentGood
How staff, teams and services work togetherGood
Monitoring and improving outcomesGood
Supporting people to live healthier livesGood
CaringAre staff kind, compassionate and respectful?70%Good
See the breakdownHide the breakdown1 of 5 below good
Treating people as individualsSome shortfalls
Independence, choice and controlGood
Kindness, compassion and dignityGood
Responding to people's immediate needsGood
Workforce wellbeing and enablementGood
ResponsiveAre services organised to meet people's needs?61%Requires improvement
See the breakdownHide the breakdown2 of 7 below good
Equity in experiences and outcomesSignificant shortfalls
Person-centred careSignificant shortfalls
Care provision, integration and continuityGood
Equity in accessGood
Listening to and involving peopleGood
Planning for the futureGood
Providing InformationGood
Well-ledIs the home well managed, with a culture of high-quality care?57%Requires improvement
See the breakdownHide the breakdown3 of 7 below good
Governance, management and sustainabilitySignificant shortfalls
Learning, improvement and innovationSignificant shortfalls
Capable, compassionate and inclusive leadersSome shortfalls
Freedom to speak upGood
Partnerships and communitiesGood
Shared direction and cultureGood
Workforce equality, diversity and inclusionGood
Percentages are CQC scores from its newer way of assessing homes. ?
CQC scored 33 standards: 24 good, 9 below good. Use “See the breakdown” on each key question for its standards. ?
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
Penbownder House is in the Requires improvement tier ?, with 34 other homes in Cornwall.
81% of rated homes here are Good or Outstanding (England: 82%).
Penbownder House is a 34-bed residential care home in Launceston, Cornwall, run by Healthcare Trust Ltd. Its CQC registration covers older people, people with dementia, younger adults and people with mental health needs. The typical home in Cornwall has 22 beds, so this one is bigger than average.
The current CQC rating is Requires improvement, published in July 2025. Responsive and well-led were also Requires improvement. For safe, effective and caring, the rating was Good. Its rating before that, in January 2023, was the same. Ratings in Cornwall are typically about 4 years old, which makes this one newer than most. CQC found significant shortfalls in “equity in experiences and outcomes”, one of 9 standards out of 33 scored below good.
About 1.0 km away, HF Trust - Chy Keres is rated Good. Food hygiene inspectors scored the kitchen 5 out of 5 in September 2026. That is true of 87% of homes in Cornwall. Across Cornwall, 81% of rated homes are Good or Outstanding, against 82% for England.
