SafeAre people protected from abuse and avoidable harm?59%Requires improvement
See the breakdownHide the breakdown4 of 8 below good
Safe and effective staffingSignificant shortfalls
Involving people to manage risksSome shortfalls
Learning cultureSome shortfalls
Medicines optimisationSome shortfalls
Infection prevention and controlGood
Safe environmentsGood
Safe systems, pathways and transitionsGood
SafeguardingGood
EffectiveDoes care achieve good outcomes and a good quality of life?75%Good
See the breakdownHide the breakdownAll 6 good
Assessing needsGood
Consent to care and treatmentGood
Delivering evidence-based care and treatmentGood
How staff, teams and services work togetherGood
Monitoring and improving outcomesGood
Supporting people to live healthier livesGood
CaringAre staff kind, compassionate and respectful?70%Good
See the breakdownHide the breakdown1 of 5 below good
Workforce wellbeing and enablementSome shortfalls
Independence, choice and controlGood
Kindness, compassion and dignityGood
Responding to people's immediate needsGood
Treating people as individualsGood
ResponsiveAre services organised to meet people's needs?68%Good
See the breakdownHide the breakdown2 of 7 below good
Care provision, integration and continuitySome shortfalls
Providing InformationSome shortfalls
Equity in accessGood
Equity in experiences and outcomesGood
Listening to and involving peopleGood
Person-centred careGood
Planning for the futureGood
Well-ledIs the home well managed, with a culture of high-quality care?61%Requires improvement
See the breakdownHide the breakdown3 of 7 below good
Governance, management and sustainabilitySignificant shortfalls
Capable, compassionate and inclusive leadersSome shortfalls
Learning, improvement and innovationSome shortfalls
Freedom to speak upGood
Partnerships and communitiesGood
Shared direction and cultureGood
Workforce equality, diversity and inclusionGood
Percentages are CQC scores from its newer way of assessing homes. ?
CQC scored 33 standards: 23 good, 10 below good. Use “See the breakdown” on each key question for its standards. ?
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
Promoting Active Support Limited runs Our House, a residential care home in Launceston, Cornwall with room for 8 residents. Its CQC registration covers people with dementia, younger adults, people with a physical disability, people with a learning disability or autism, people with mental health needs and people with a sensory impairment. It is a small home for Cornwall, where the median is 22 beds.
CQC's latest rating, from September 2025, is Requires improvement overall. Safe and well-led were also Requires improvement. CQC rated effective, caring and responsive as Good. That matches its previous rating, from February 2024. Ratings in Cornwall are typically about 4 years old, which makes this one newer than most. Of the 33 standards CQC scored, 10 fell below good. The lowest was “safe and effective staffing” (significant shortfalls).
The kitchen has a food hygiene rating of 5 (very good), from October 2026. That is true of 87% of homes in Cornwall. 34 other homes in Cornwall share its tier, “Requires improvement”. Promoting Active Support Limited runs 2 care homes, and 1 of the 2 rated are Good or Outstanding. About 3.3 km away, HF Trust - Chy Keres is rated Good.
