SafeAre people protected from abuse and avoidable harm?72%Good
See the breakdownHide the breakdown1 of 8 below good
Medicines optimisationSome shortfalls
Infection prevention and controlGood
Involving people to manage risksGood
Learning cultureGood
Safe and effective staffingGood
Safe environmentsGood
Safe systems, pathways and transitionsGood
SafeguardingGood
EffectiveDoes care achieve good outcomes and a good quality of life?75%Good
See the breakdownHide the breakdownAll 6 good
Assessing needsGood
Consent to care and treatmentGood
Delivering evidence-based care and treatmentGood
How staff, teams and services work togetherGood
Monitoring and improving outcomesGood
Supporting people to live healthier livesGood
CaringAre staff kind, compassionate and respectful?80%Good
See the breakdownHide the breakdown1 of 5 exceptional
Kindness, compassion and dignityGood
Responding to people's immediate needsGood
Treating people as individualsGood
Workforce wellbeing and enablementGood
Independence, choice and controlExceptional
ResponsiveAre services organised to meet people's needs?79%Good
See the breakdownHide the breakdown1 of 7 exceptional
Equity in accessGood
Equity in experiences and outcomesGood
Listening to and involving peopleGood
Person-centred careGood
Planning for the futureGood
Providing InformationGood
Care provision, integration and continuityExceptional
Well-ledIs the home well managed, with a culture of high-quality care?75%Good
See the breakdownHide the breakdownAll 7 good
Capable, compassionate and inclusive leadersGood
Freedom to speak upGood
Governance, management and sustainabilityGood
Learning, improvement and innovationGood
Partnerships and communitiesGood
Shared direction and cultureGood
Workforce equality, diversity and inclusionGood
Percentages are CQC scores from its newer way of assessing homes. ?
CQC scored 33 standards: 30 good, 2 exceptional, 1 below good. Use “See the breakdown” on each key question for its standards. ?
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
An independent residential care home in Bromyard, Herefordshire, County of, Pencombe Hall is run by an organisation of the same name. It has 32 beds. It is registered to care for older people, people with dementia, people with a physical disability and people with mental health needs. The typical home in Herefordshire, County of has 21 beds, so this one is bigger than average.
The nearest home with a higher rating is Whitegates (Outstanding), 5.1 km away. The kitchen has a food hygiene rating of 3 (generally satisfactory), from June 2026. In Herefordshire, County of, 92% of homes score 5. 56 other homes in Herefordshire, County of share its tier, “Good”.
Its CQC rating, from April 2026, is Good across the board: overall and for every key question. That is up from Requires improvement in September 2019. The typical rating in Herefordshire, County of is about 5 years old, so this one is fairly recent. CQC found some shortfalls in “medicines optimisation”, one of 1 standards out of 33 scored below good.
