SafeAre people protected from abuse and avoidable harm?Good
EffectiveDoes care achieve good outcomes and a good quality of life?Good
CaringAre staff kind, compassionate and respectful?Good
ResponsiveAre services organised to meet people's needs?Good
Well-ledIs the home well managed, with a culture of high-quality care?Good
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
Phoenix House is a 9-bed residential care home in London, Newham, run by Precious Homes Support Limited. It is registered to care for younger adults, people with a physical disability, people with a learning disability or autism, people with mental health needs, people with a sensory impairment and children.
Its CQC rating, from January 2023, is Good across the board: overall and for every key question. It was also rated Good at the inspection before, in May 2019.
Food hygiene inspectors scored the kitchen 5 out of 5 in July 2026. That is true of 57% of homes in Newham. Across Newham, 90% of rated homes are Good or Outstanding, against 82% for England. None of the 6 nearest rated homes has a higher rating. Precious Homes Support Limited runs 8 care homes, and all 8 rated are Good or Outstanding.
