InadequateSafe: InadequateEffective: Requires improvementCaring: Requires improvementResponsive: Requires improvementWell-led: InadequateRated this month↓ Down from Good
SafeAre people protected from abuse and avoidable harm?31%Inadequate
See the breakdownHide the breakdown8 of 8 below good
Infection prevention and controlSignificant shortfalls
Involving people to manage risksSignificant shortfalls
Learning cultureSignificant shortfalls
Safe and effective staffingSignificant shortfalls
Safe environmentsSignificant shortfalls
SafeguardingSignificant shortfalls
Medicines optimisationSome shortfalls
Safe systems, pathways and transitionsSome shortfalls
EffectiveDoes care achieve good outcomes and a good quality of life?42%Requires improvement
See the breakdownHide the breakdown6 of 6 below good
Consent to care and treatmentSignificant shortfalls
Monitoring and improving outcomesSignificant shortfalls
Assessing needsSome shortfalls
Delivering evidence-based care and treatmentSome shortfalls
How staff, teams and services work togetherSome shortfalls
Supporting people to live healthier livesSome shortfalls
CaringAre staff kind, compassionate and respectful?50%Requires improvement
See the breakdownHide the breakdown5 of 5 below good
Independence, choice and controlSome shortfalls
Kindness, compassion and dignitySome shortfalls
Responding to people's immediate needsSome shortfalls
Treating people as individualsSome shortfalls
Workforce wellbeing and enablementSome shortfalls
ResponsiveAre services organised to meet people's needs?50%Requires improvement
See the breakdownHide the breakdown7 of 7 below good
Care provision, integration and continuitySome shortfalls
Equity in accessSome shortfalls
Equity in experiences and outcomesSome shortfalls
Listening to and involving peopleSome shortfalls
Person-centred careSome shortfalls
Planning for the futureSome shortfalls
Providing InformationSome shortfalls
Well-ledIs the home well managed, with a culture of high-quality care?36%Inadequate
See the breakdownHide the breakdown7 of 7 below good
Capable, compassionate and inclusive leadersSignificant shortfalls
Freedom to speak upSignificant shortfalls
Governance, management and sustainabilitySignificant shortfalls
Shared direction and cultureSignificant shortfalls
Learning, improvement and innovationSome shortfalls
Partnerships and communitiesSome shortfalls
Workforce equality, diversity and inclusionSome shortfalls
Percentages are CQC scores from its newer way of assessing homes. ?
CQC scored 33 standards: 0 good, 33 below good. Use “See the breakdown” on each key question for its standards. ?
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
Pilgrims Way Care Home with Nursing is in the Inadequate tier ?, with 7 other homes in Kent.
79% of rated homes here are Good or Outstanding (England: 82%).
Pilgrims Way Care Home with Nursing is an independent 62-bed nursing home in Maidstone, Kent, registered with CQC under its own name. Its CQC registration covers older people, people with dementia, younger adults and people with mental health needs. The typical home in Kent has 24 beds, so this one is bigger than average.
About 0.0 km away, The Grove Residential Home is rated Good. Across Kent, 79% of rated homes are Good or Outstanding, against 82% for England. The kitchen has a food hygiene rating of 5 (very good), from July 2026. 90% of homes in Kent also score 5.
The current CQC rating is Inadequate, published in October 2026. It was Inadequate for safe and well-led as well. For effective, caring and responsive, the rating was Requires improvement. Before that, in December 2023, it was rated Good. Ratings in Kent are typically about 4 years old, which makes this one newer than most. CQC found significant shortfalls in “consent to care and treatment”, one of 33 standards out of 33 scored below good.
