SafeAre people protected from abuse and avoidable harm?Requires improvement
EffectiveDoes care achieve good outcomes and a good quality of life?Good
CaringAre staff kind, compassionate and respectful?Good
ResponsiveAre services organised to meet people's needs?Good
Well-ledIs the home well managed, with a culture of high-quality care?Good
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
CQC's register shows no registered manager for this home. Every care home must have one. The home may be recruiting, or a new manager may be applying to CQC. ?
Potton House is in the Good, with an area to improve tier ?, with 10 other homes in Central Bedfordshire.
72% of rated homes here are Good or Outstanding (England: 82%).
Potton House is a 24-bed nursing home in Biggleswade, Central Bedfordshire, run by Health & Care Services (NW) Limited. Its CQC registration covers older people, people with dementia, younger adults and people with mental health needs.
Its kitchen was rated 3 for food hygiene in April 2026. In Central Bedfordshire, 90% of homes score 5. In Central Bedfordshire, 72% of rated care homes are Good or Outstanding (England 82%). Of the 6 closest rated homes, none is rated above it. Health & Care Services (NW) Limited runs 2 care homes, and 1 of the 2 rated are Good or Outstanding. There is no registered manager on CQC's register right now.
CQC last rated the home in March 2019, giving it Good overall. Effective, caring, responsive and well-led were also Good. CQC rated safe as Requires improvement. It was also rated Good at the inspection before, in July 2016. At over 5 years old, this rating is older than most. 44% of ratings in Central Bedfordshire are as old (how rating age varies by council).
