SafeAre people protected from abuse and avoidable harm?75%Good
See the breakdownHide the breakdownAll 8 good
Infection prevention and controlGood
Involving people to manage risksGood
Learning cultureGood
Medicines optimisationGood
Safe and effective staffingGood
Safe environmentsGood
Safe systems, pathways and transitionsGood
SafeguardingGood
EffectiveDoes care achieve good outcomes and a good quality of life?75%Good
See the breakdownHide the breakdownAll 6 good
Assessing needsGood
Consent to care and treatmentGood
Delivering evidence-based care and treatmentGood
How staff, teams and services work togetherGood
Monitoring and improving outcomesGood
Supporting people to live healthier livesGood
CaringAre staff kind, compassionate and respectful?90%★Outstanding
See the breakdownHide the breakdown3 of 5 exceptional
Responding to people's immediate needsGood
Workforce wellbeing and enablementGood
Independence, choice and controlExceptional
Kindness, compassion and dignityExceptional
Treating people as individualsExceptional
ResponsiveAre services organised to meet people's needs?75%Good
See the breakdownHide the breakdownAll 7 good
Care provision, integration and continuityGood
Equity in accessGood
Equity in experiences and outcomesGood
Listening to and involving peopleGood
Person-centred careGood
Planning for the futureGood
Providing InformationGood
Well-ledIs the home well managed, with a culture of high-quality care?79%Good
See the breakdownHide the breakdown1 of 7 exceptional
Capable, compassionate and inclusive leadersGood
Freedom to speak upGood
Governance, management and sustainabilityGood
Learning, improvement and innovationGood
Shared direction and cultureGood
Workforce equality, diversity and inclusionGood
Partnerships and communitiesExceptional
Percentages are CQC scores from its newer way of assessing homes. ?
CQC scored 33 standards: 29 good, 4 exceptional. Use “See the breakdown” on each key question for its standards. ?
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
Primrose Bank Care Home is in the Good, with Outstanding areas tier ?, with 12 other homes in Lancashire.
83% of rated homes here are Good or Outstanding (England: 82%).
Primrose Bank Care Home is a 41-bed residential care home in Poulton Le Fylde, Lancashire. The home is its own registered provider. Its CQC registration covers older people and people with dementia.
In Lancashire, 83% of rated care homes are Good or Outstanding (England 82%). Food hygiene inspectors scored the kitchen 5 out of 5 in November 2025. 77% of homes in Lancashire also score 5. Of the 6 closest rated homes, none is rated above it.
CQC last rated the home in August 2025, giving it Good overall. It was Good for safe, effective, responsive and well-led as well. Caring was rated Outstanding. That matches its previous rating, from April 2020. Ratings in Lancashire are typically about 5 years old, which makes this one newer than most. 4 of the 33 standards CQC scored were exceptional, and none fell below good.
