SafeAre people protected from abuse and avoidable harm?Good
EffectiveDoes care achieve good outcomes and a good quality of life?Good
CaringAre staff kind, compassionate and respectful?Good
ResponsiveAre services organised to meet people's needs?Good
Well-ledIs the home well managed, with a culture of high-quality care?Good
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
Primrose House is one of 306 care homes in Devon: a 30-bed residential care home in Bideford, run by Stonehaven (Healthcare) Ltd. It is registered to care for older people, people with dementia, younger adults, people with a physical disability and people with a sensory impairment.
7 of Stonehaven (Healthcare) Ltd’s 8 rated homes are Good or Outstanding (compare care home groups). Of the 5 closest rated homes, none is rated above it. Across Devon, 90% of rated homes are Good or Outstanding, against 82% for England. Its kitchen was rated 4 for food hygiene in August 2026. In Devon, 86% of homes score 5.
Its CQC rating, from March 2023, is Good across the board: overall and for every key question. It was also rated Good at the inspection before, in December 2018.
