SafeAre people protected from abuse and avoidable harm?69%Good
See the breakdownHide the breakdown2 of 8 below good
Learning cultureSome shortfalls
Safe systems, pathways and transitionsSome shortfalls
Infection prevention and controlGood
Involving people to manage risksGood
Medicines optimisationGood
Safe and effective staffingGood
Safe environmentsGood
SafeguardingGood
EffectiveDoes care achieve good outcomes and a good quality of life?75%Good
See the breakdownHide the breakdownAll 6 good
Assessing needsGood
Consent to care and treatmentGood
Delivering evidence-based care and treatmentGood
How staff, teams and services work togetherGood
Monitoring and improving outcomesGood
Supporting people to live healthier livesGood
CaringAre staff kind, compassionate and respectful?70%Good
See the breakdownHide the breakdown1 of 5 below good
Workforce wellbeing and enablementSome shortfalls
Independence, choice and controlGood
Kindness, compassion and dignityGood
Responding to people's immediate needsGood
Treating people as individualsGood
ResponsiveAre services organised to meet people's needs?71%Good
See the breakdownHide the breakdown1 of 7 below good
Care provision, integration and continuitySome shortfalls
Equity in accessGood
Equity in experiences and outcomesGood
Listening to and involving peopleGood
Person-centred careGood
Planning for the futureGood
Providing InformationGood
Well-ledIs the home well managed, with a culture of high-quality care?75%Good
See the breakdownHide the breakdownAll 7 good
Capable, compassionate and inclusive leadersGood
Freedom to speak upGood
Governance, management and sustainabilityGood
Learning, improvement and innovationGood
Partnerships and communitiesGood
Shared direction and cultureGood
Workforce equality, diversity and inclusionGood
Percentages are CQC scores from its newer way of assessing homes. ?
CQC scored 33 standards: 29 good, 4 below good. Use “See the breakdown” on each key question for its standards. ?
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
Primroses Care Limited runs Primroses Home, a residential care home in Romford, Redbridge with room for 3 residents. Its CQC registration covers younger adults, people with a learning disability or autism and people with mental health needs. It is a small home for Redbridge, where the median is 8 beds.
In September 2024, CQC gave it Good overall, and Good for each of the five key questions too. That is up from Requires improvement in September 2023. That is more recent than most ratings in Redbridge, where the typical rating is about 4 years old. CQC found some shortfalls in “workforce wellbeing and enablement”, one of 4 standards out of 33 scored below good.
None of the 4 nearest rated homes has a higher rating. Primroses Care Limited runs 3 care homes, and all 2 rated are Good or Outstanding. Food hygiene inspectors scored the kitchen 5 out of 5 in February 2024. That is true of 94% of homes in Redbridge. In Redbridge, 86% of rated care homes are Good or Outstanding (England 82%).
