SafeAre people protected from abuse and avoidable harm?69%Good
See the breakdownHide the breakdown2 of 8 below good
Medicines optimisationSome shortfalls
Safe systems, pathways and transitionsSome shortfalls
Infection prevention and controlGood
Involving people to manage risksGood
Learning cultureGood
Safe and effective staffingGood
Safe environmentsGood
SafeguardingGood
EffectiveDoes care achieve good outcomes and a good quality of life?75%Good
See the breakdownHide the breakdownAll 6 good
Assessing needsGood
Consent to care and treatmentGood
Delivering evidence-based care and treatmentGood
How staff, teams and services work togetherGood
Monitoring and improving outcomesGood
Supporting people to live healthier livesGood
CaringAre staff kind, compassionate and respectful?87%★Outstanding
See the breakdownHide the breakdown1 of 5 below good
Workforce wellbeing and enablementSome shortfalls
Independence, choice and controlExceptional
Kindness, compassion and dignityExceptional
Responding to people's immediate needsExceptional
Treating people as individualsExceptional
ResponsiveAre services organised to meet people's needs?54%Requires improvement
See the breakdownHide the breakdown6 of 7 below good
Care provision, integration and continuitySome shortfalls
Equity in accessSome shortfalls
Equity in experiences and outcomesSome shortfalls
Listening to and involving peopleSome shortfalls
Person-centred careSome shortfalls
Planning for the futureSome shortfalls
Providing InformationGood
Well-ledIs the home well managed, with a culture of high-quality care?50%Requires improvement
See the breakdownHide the breakdown7 of 7 below good
Capable, compassionate and inclusive leadersSome shortfalls
Freedom to speak upSome shortfalls
Governance, management and sustainabilitySome shortfalls
Learning, improvement and innovationSome shortfalls
Partnerships and communitiesSome shortfalls
Shared direction and cultureSome shortfalls
Workforce equality, diversity and inclusionSome shortfalls
Percentages are CQC scores from its newer way of assessing homes. ?
CQC scored 33 standards: 13 good, 4 exceptional, 16 below good. Use “See the breakdown” on each key question for its standards. ?
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
Queensbridge House is in the Requires improvement tier ?, with 24 other homes in Gloucestershire.
87% of rated homes here are Good or Outstanding (England: 82%).
Queensbridge House is a 27-bed residential care home in Cheltenham, Gloucestershire, run by Queensbridge Care Limited. It is registered to care for older people, people with dementia, younger adults, people with a physical disability and people with mental health needs.
The kitchen has a food hygiene rating of 5 (very good), from March 2025. 91% of homes in Gloucestershire also score 5. 24 other homes in Gloucestershire share its tier, “Requires improvement”. About 0.3 km away, Crofton Springs is rated Good.
CQC's latest rating, from November 2024, is Requires improvement overall. Responsive and well-led were also Requires improvement. Safe and effective were rated Good. CQC rated caring as Outstanding. Its rating before that, in August 2023, was the same. Ratings in Gloucestershire are typically about 5 years old, which makes this one newer than most. 16 of its 33 scored standards were below good, including “workforce wellbeing and enablement”.
