SafeAre people protected from abuse and avoidable harm?72%Good
See the breakdownHide the breakdown1 of 8 below good
Involving people to manage risksSome shortfalls
Infection prevention and controlGood
Learning cultureGood
Medicines optimisationGood
Safe and effective staffingGood
Safe environmentsGood
Safe systems, pathways and transitionsGood
SafeguardingGood
EffectiveDoes care achieve good outcomes and a good quality of life?71%Good
See the breakdownHide the breakdown1 of 6 below good
Assessing needsSome shortfalls
Consent to care and treatmentGood
Delivering evidence-based care and treatmentGood
How staff, teams and services work togetherGood
Monitoring and improving outcomesGood
Supporting people to live healthier livesGood
CaringAre staff kind, compassionate and respectful?80%Good
See the breakdownHide the breakdown1 of 5 exceptional
Independence, choice and controlGood
Kindness, compassion and dignityGood
Responding to people's immediate needsGood
Treating people as individualsGood
Workforce wellbeing and enablementExceptional
ResponsiveAre services organised to meet people's needs?68%Good
See the breakdownHide the breakdown2 of 7 below good
Listening to and involving peopleSome shortfalls
Person-centred careSome shortfalls
Care provision, integration and continuityGood
Equity in accessGood
Equity in experiences and outcomesGood
Planning for the futureGood
Providing InformationGood
Well-ledIs the home well managed, with a culture of high-quality care?68%Good
See the breakdownHide the breakdown2 of 7 below good
Governance, management and sustainabilitySome shortfalls
Learning, improvement and innovationSome shortfalls
Capable, compassionate and inclusive leadersGood
Freedom to speak upGood
Partnerships and communitiesGood
Shared direction and cultureGood
Workforce equality, diversity and inclusionGood
Percentages are CQC scores from its newer way of assessing homes. ?
CQC scored 33 standards: 26 good, 1 exceptional, 6 below good. Use “See the breakdown” on each key question for its standards. ?
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
Run by Ideal Carehomes (2) Limited, Crofton Springs is a residential care home in Cheltenham, Gloucestershire with 66 registered beds. It is registered to care for older people, people with dementia, younger adults and people with a physical disability. Most homes in Gloucestershire are smaller: the median there is 25 beds.
CQC rated it Good overall and in all five key questions in May 2026. Ratings in Gloucestershire are typically about 5 years old, which makes this one newer than most. 6 of its 33 scored standards were below good, including “assessing needs”.
117 other homes in Gloucestershire share its tier, “Good”. The kitchen has a food hygiene rating of 5 (very good), from October 2026. That is true of 91% of homes in Gloucestershire. 3 of Ideal Carehomes (2) Limited’s 3 rated homes are Good or Outstanding (compare care home groups). None of the 6 nearest rated homes has a higher rating.
