SafeAre people protected from abuse and avoidable harm?0%Good
See the breakdownHide the breakdown2 of 8 exceptional
Infection prevention and controlGood
Learning cultureGood
Safe and effective staffingGood
Safe environmentsGood
Safe systems, pathways and transitionsGood
SafeguardingGood
Involving people to manage risksExceptional
Medicines optimisationExceptional
EffectiveDoes care achieve good outcomes and a good quality of life?0%★Outstanding
See the breakdownHide the breakdown3 of 6 exceptional
Assessing needsGood
Consent to care and treatmentGood
Delivering evidence-based care and treatmentGood
How staff, teams and services work togetherExceptional
Monitoring and improving outcomesExceptional
Supporting people to live healthier livesExceptional
CaringAre staff kind, compassionate and respectful?0%★Outstanding
See the breakdownHide the breakdown3 of 4 exceptional
Responding to people's immediate needsGood
Independence, choice and controlExceptional
Kindness, compassion and dignityExceptional
Treating people as individualsExceptional
ResponsiveAre services organised to meet people's needs?0%Good
See the breakdownHide the breakdown2 of 7 exceptional
Equity in accessGood
Equity in experiences and outcomesGood
Listening to and involving peopleGood
Planning for the futureGood
Providing InformationGood
Care provision, integration and continuityExceptional
Person-centred careExceptional
Well-ledIs the home well managed, with a culture of high-quality care?0%Good
See the breakdownHide the breakdown2 of 7 exceptional
Freedom to speak upGood
Governance, management and sustainabilityGood
Learning, improvement and innovationGood
Partnerships and communitiesGood
Workforce equality, diversity and inclusionGood
Capable, compassionate and inclusive leadersExceptional
Shared direction and cultureExceptional
Percentages are CQC scores from its newer way of assessing homes. ?
CQC scored 32 standards: 20 good, 12 exceptional. Use “See the breakdown” on each key question for its standards. ?
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
Rafael Home is one of 66 care homes in Sutton: a 6-bed residential care home in Carshalton, run by RRCH Ltd. It is registered to care for younger adults and people with a learning disability or autism.
RRCH Ltd has run the home since November 2025, when it changed owner. Its kitchen was rated 5 for food hygiene in April 2024. 93% of homes in Sutton also score 5. Across Sutton, 95% of rated homes are Good or Outstanding, against 82% for England. It is the only Outstanding home among the 7 closest.
CQC's latest rating, from June 2026, is Outstanding overall. It was Outstanding for effective and caring as well. Safe, responsive and well-led were rated Good. Its rating before that, in December 2019, was the same. Ratings in Sutton are typically about 3 years old, which makes this one newer than most. None of its 32 scored standards was below good, and 12 were exceptional.
