GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: GoodRated 10 months ago↑ Up from Req. improvementNo registered managerNew owner since April 2024
SafeAre people protected from abuse and avoidable harm?75%Good
See the breakdownHide the breakdownAll 8 good
Infection prevention and controlGood
Involving people to manage risksGood
Learning cultureGood
Medicines optimisationGood
Safe and effective staffingGood
Safe environmentsGood
Safe systems, pathways and transitionsGood
SafeguardingGood
EffectiveDoes care achieve good outcomes and a good quality of life?75%Good
See the breakdownHide the breakdownAll 6 good
Assessing needsGood
Consent to care and treatmentGood
Delivering evidence-based care and treatmentGood
How staff, teams and services work togetherGood
Monitoring and improving outcomesGood
Supporting people to live healthier livesGood
CaringAre staff kind, compassionate and respectful?75%Good
See the breakdownHide the breakdownAll 5 good
Independence, choice and controlGood
Kindness, compassion and dignityGood
Responding to people's immediate needsGood
Treating people as individualsGood
Workforce wellbeing and enablementGood
ResponsiveAre services organised to meet people's needs?75%Good
See the breakdownHide the breakdownAll 7 good
Care provision, integration and continuityGood
Equity in accessGood
Equity in experiences and outcomesGood
Listening to and involving peopleGood
Person-centred careGood
Planning for the futureGood
Providing InformationGood
Well-ledIs the home well managed, with a culture of high-quality care?75%Good
See the breakdownHide the breakdownAll 7 good
Capable, compassionate and inclusive leadersGood
Freedom to speak upGood
Governance, management and sustainabilityGood
Learning, improvement and innovationGood
Partnerships and communitiesGood
Shared direction and cultureGood
Workforce equality, diversity and inclusionGood
Percentages are CQC scores from its newer way of assessing homes. ?
CQC scored 33 standards: 33 good. Use “See the breakdown” on each key question for its standards. ?
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
CQC's register shows no registered manager for this home. Every care home must have one. The home may be recruiting, or a new manager may be applying to CQC. ?
Jesmund Care Limited runs Surrey Oaks Nursing Home, a nursing home in Carshalton, Sutton with room for 33 residents. Its CQC registration covers older people, people with dementia, younger adults, people with a physical disability and people with mental health needs. That is larger than most homes in Sutton, where the typical home has 8 beds.
Its CQC rating, from December 2025, is Good across the board: overall and for every key question. Its previous rating, in July 2022, was Requires improvement, so the home has improved. The typical rating in Sutton is about 3 years old, so this one is fairly recent. All 33 standards CQC scored were good.
Its kitchen was rated 5 for food hygiene in September 2026. That is true of 93% of homes in Sutton. Across Sutton, 95% of rated homes are Good or Outstanding, against 82% for England. About 0.7 km away, Rafael Home is rated Outstanding. The home changed owner in April 2024. 3 of Jesmund Care Limited’s 3 rated homes are Good or Outstanding (compare care home groups). CQC's register shows no registered manager at the moment.
