SafeAre people protected from abuse and avoidable harm?62%Requires improvement
See the breakdownHide the breakdown4 of 8 below good
Infection prevention and controlSome shortfalls
Medicines optimisationSome shortfalls
Safe environmentsSome shortfalls
Safe systems, pathways and transitionsSome shortfalls
Involving people to manage risksGood
Learning cultureGood
Safe and effective staffingGood
SafeguardingGood
EffectiveDoes care achieve good outcomes and a good quality of life?50%Requires improvement
See the breakdownHide the breakdown6 of 6 below good
Assessing needsSome shortfalls
Consent to care and treatmentSome shortfalls
Delivering evidence-based care and treatmentSome shortfalls
How staff, teams and services work togetherSome shortfalls
Monitoring and improving outcomesSome shortfalls
Supporting people to live healthier livesSome shortfalls
CaringAre staff kind, compassionate and respectful?65%Requires improvement
See the breakdownHide the breakdown2 of 5 below good
Independence, choice and controlSome shortfalls
Treating people as individualsSome shortfalls
Kindness, compassion and dignityGood
Responding to people's immediate needsGood
Workforce wellbeing and enablementGood
ResponsiveAre services organised to meet people's needs?50%Requires improvement
See the breakdownHide the breakdown7 of 7 below good
Care provision, integration and continuitySome shortfalls
Equity in accessSome shortfalls
Equity in experiences and outcomesSome shortfalls
Listening to and involving peopleSome shortfalls
Person-centred careSome shortfalls
Planning for the futureSome shortfalls
Providing InformationSome shortfalls
Well-ledIs the home well managed, with a culture of high-quality care?71%Requires improvement
See the breakdownHide the breakdown1 of 7 below good
Governance, management and sustainabilitySome shortfalls
Capable, compassionate and inclusive leadersGood
Freedom to speak upGood
Learning, improvement and innovationGood
Partnerships and communitiesGood
Shared direction and cultureGood
Workforce equality, diversity and inclusionGood
Percentages are CQC scores from its newer way of assessing homes. ?
CQC scored 33 standards: 13 good, 20 below good. Use “See the breakdown” on each key question for its standards. ?
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
Redwood House is in the Requires improvement tier ?, with 14 other homes in Central Bedfordshire.
72% of rated homes here are Good or Outstanding (England: 82%).
Redwood House is a 7-bed residential care home in Bedford, Central Bedfordshire, run by Complete Care Services Limited. CQC registers it to look after younger adults, people with a learning disability or autism and people with mental health needs. That is smaller than most homes in Central Bedfordshire, where the typical home has 24 beds.
14 other homes in Central Bedfordshire share its tier, “Requires improvement”. It is one of 3 homes run by Complete Care Services Limited. 2 of those with a rating are Good or Outstanding. The nearest home with a higher rating is Franklin Avenue (Good), 0.3 km away.
In August 2024, CQC gave it Requires improvement overall, and Requires improvement for each of the five key questions too. It was also rated Requires improvement at the inspection before, in April 2019. The typical rating in Central Bedfordshire is about 4 years old, so this one is fairly recent. CQC found some shortfalls in “independence, choice and control”, one of 20 standards out of 33 scored below good.
