SafeAre people protected from abuse and avoidable harm?72%Good
See the breakdownHide the breakdown1 of 8 below good
Safe systems, pathways and transitionsSome shortfalls
Infection prevention and controlGood
Involving people to manage risksGood
Learning cultureGood
Medicines optimisationGood
Safe and effective staffingGood
Safe environmentsGood
SafeguardingGood
EffectiveDoes care achieve good outcomes and a good quality of life?75%Good
See the breakdownHide the breakdownAll 6 good
Assessing needsGood
Consent to care and treatmentGood
Delivering evidence-based care and treatmentGood
How staff, teams and services work togetherGood
Monitoring and improving outcomesGood
Supporting people to live healthier livesGood
CaringAre staff kind, compassionate and respectful?70%Good
See the breakdownHide the breakdown1 of 5 below good
Workforce wellbeing and enablementSome shortfalls
Independence, choice and controlGood
Kindness, compassion and dignityGood
Responding to people's immediate needsGood
Treating people as individualsGood
ResponsiveAre services organised to meet people's needs?71%Good
See the breakdownHide the breakdown1 of 7 below good
Care provision, integration and continuitySome shortfalls
Equity in accessGood
Equity in experiences and outcomesGood
Listening to and involving peopleGood
Person-centred careGood
Planning for the futureGood
Providing InformationGood
Well-ledIs the home well managed, with a culture of high-quality care?71%Good
See the breakdownHide the breakdown1 of 7 below good
Learning, improvement and innovationSome shortfalls
Capable, compassionate and inclusive leadersGood
Freedom to speak upGood
Governance, management and sustainabilityGood
Partnerships and communitiesGood
Shared direction and cultureGood
Workforce equality, diversity and inclusionGood
Percentages are CQC scores from its newer way of assessing homes. ?
CQC scored 33 standards: 29 good, 4 below good. Use “See the breakdown” on each key question for its standards. ?
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
Jasmine House is one of 246 care homes in Hertfordshire: a 6-bed residential care home in Hemel Hempstead, run by Complete Care Services Limited. CQC registers it to look after younger adults, people with a learning disability or autism and people with mental health needs. The typical home in Hertfordshire has 30 beds, so this one is on the small side.
Its CQC rating, from November 2024, is Good across the board: overall and for every key question. That is up from Requires improvement in April 2019. The typical rating in Hertfordshire is about 5 years old, so this one is fairly recent. 4 of its 33 scored standards were below good, including “workforce wellbeing and enablement”.
