SafeAre people protected from abuse and avoidable harm?59%Requires improvement
See the breakdownHide the breakdown5 of 8 below good
Involving people to manage risksSome shortfalls
Medicines optimisationSome shortfalls
Safe and effective staffingSome shortfalls
Safe environmentsSome shortfalls
Safe systems, pathways and transitionsSome shortfalls
Infection prevention and controlGood
Learning cultureGood
SafeguardingGood
EffectiveDoes care achieve good outcomes and a good quality of life?63%Good
See the breakdownHide the breakdown3 of 6 below good
Assessing needsSome shortfalls
Delivering evidence-based care and treatmentSome shortfalls
Monitoring and improving outcomesSome shortfalls
Consent to care and treatmentGood
How staff, teams and services work togetherGood
Supporting people to live healthier livesGood
CaringAre staff kind, compassionate and respectful?70%Good
See the breakdownHide the breakdown1 of 5 below good
Kindness, compassion and dignitySome shortfalls
Independence, choice and controlGood
Responding to people's immediate needsGood
Treating people as individualsGood
Workforce wellbeing and enablementGood
ResponsiveAre services organised to meet people's needs?71%Good
See the breakdownHide the breakdown1 of 7 below good
Planning for the futureSome shortfalls
Care provision, integration and continuityGood
Equity in accessGood
Equity in experiences and outcomesGood
Listening to and involving peopleGood
Person-centred careGood
Providing InformationGood
Well-ledIs the home well managed, with a culture of high-quality care?71%Good
See the breakdownHide the breakdown1 of 7 below good
Governance, management and sustainabilitySome shortfalls
Capable, compassionate and inclusive leadersGood
Freedom to speak upGood
Learning, improvement and innovationGood
Partnerships and communitiesGood
Shared direction and cultureGood
Workforce equality, diversity and inclusionGood
Percentages are CQC scores from its newer way of assessing homes. ?
CQC scored 33 standards: 22 good, 11 below good. Use “See the breakdown” on each key question for its standards. ?
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
The Lodge Care Home is in the Good, with an area to improve tier ?, with 22 other homes in Hertfordshire.
76% of rated homes here are Good or Outstanding (England: 82%).
B & M Investments Limited runs The Lodge Care Home, a residential care home in Hemel Hempstead, Hertfordshire with room for 45 residents. CQC registers it to look after older people, people with dementia and younger adults. The typical home in Hertfordshire has 30 beds, so this one is bigger than average.
St Pauls Care Centre, 0.5 km away, is the closest home rated Outstanding. It is one of 8 homes run by B & M Investments Limited. 5 of those with a rating are Good or Outstanding. Food hygiene inspectors scored the kitchen 5 out of 5 in February 2026. 92% of homes in Hertfordshire also score 5. Across Hertfordshire, 76% of rated homes are Good or Outstanding, against 82% for England.
CQC's latest rating, from June 2026, is Good overall. Effective, caring, responsive and well-led were also Good. CQC rated safe as Requires improvement. Its rating before that, in February 2022, was the same. Ratings in Hertfordshire are typically about 5 years old, which makes this one newer than most. Of the 33 standards CQC scored, 11 fell below good. The lowest was “kindness, compassion and dignity” (some shortfalls).
