SafeAre people protected from abuse and avoidable harm?75%Good
See the breakdownHide the breakdownAll 8 good
Infection prevention and controlGood
Involving people to manage risksGood
Learning cultureGood
Medicines optimisationGood
Safe and effective staffingGood
Safe environmentsGood
Safe systems, pathways and transitionsGood
SafeguardingGood
EffectiveDoes care achieve good outcomes and a good quality of life?71%Good
See the breakdownHide the breakdown1 of 6 below good
Consent to care and treatmentSome shortfalls
Assessing needsGood
Delivering evidence-based care and treatmentGood
How staff, teams and services work togetherGood
Monitoring and improving outcomesGood
Supporting people to live healthier livesGood
CaringAre staff kind, compassionate and respectful?75%Good
See the breakdownHide the breakdownAll 5 good
Independence, choice and controlGood
Kindness, compassion and dignityGood
Responding to people's immediate needsGood
Treating people as individualsGood
Workforce wellbeing and enablementGood
ResponsiveAre services organised to meet people's needs?75%Good
See the breakdownHide the breakdownAll 7 good
Care provision, integration and continuityGood
Equity in accessGood
Equity in experiences and outcomesGood
Listening to and involving peopleGood
Person-centred careGood
Planning for the futureGood
Providing InformationGood
Well-ledIs the home well managed, with a culture of high-quality care?61%Requires improvement
See the breakdownHide the breakdown4 of 7 below good
Capable, compassionate and inclusive leadersSome shortfalls
Governance, management and sustainabilitySome shortfalls
Learning, improvement and innovationSome shortfalls
Shared direction and cultureSome shortfalls
Freedom to speak upGood
Partnerships and communitiesGood
Workforce equality, diversity and inclusionGood
Percentages are CQC scores from its newer way of assessing homes. ?
CQC scored 33 standards: 28 good, 5 below good. Use “See the breakdown” on each key question for its standards. ?
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
Shandon House is in the Good, with an area to improve tier ?, with 47 other homes in East Sussex.
85% of rated homes here are Good or Outstanding (England: 82%).
Shandon House is a 25-bed residential care home in Eastbourne, East Sussex, run by CEL Care Services Limited. Its CQC registration covers older people.
CQC's latest rating, from October 2024, is Good overall. Safe, effective, caring and responsive were also Good. For well-led, the rating was Requires improvement. Its rating before that, in January 2018, was the same. Ratings in East Sussex are typically about 4 years old, which makes this one newer than most. CQC found some shortfalls in “consent to care and treatment”, one of 5 standards out of 33 scored below good.
None of the 6 nearest rated homes has a higher rating. It is one of 2 homes run by CEL Care Services Limited. 2 of those with a rating are Good or Outstanding. The kitchen has a food hygiene rating of 5 (very good), from January 2026. That is true of 90% of homes in East Sussex. 47 other homes in East Sussex share its tier, “Good, with an area to improve”.
