SafeAre people protected from abuse and avoidable harm?78%Good
See the breakdownHide the breakdown1 of 8 exceptional
Infection prevention and controlGood
Learning cultureGood
Medicines optimisationGood
Safe and effective staffingGood
Safe environmentsGood
Safe systems, pathways and transitionsGood
SafeguardingGood
Involving people to manage risksExceptional
EffectiveDoes care achieve good outcomes and a good quality of life?75%Good
See the breakdownHide the breakdownAll 6 good
Assessing needsGood
Consent to care and treatmentGood
Delivering evidence-based care and treatmentGood
How staff, teams and services work togetherGood
Monitoring and improving outcomesGood
Supporting people to live healthier livesGood
CaringAre staff kind, compassionate and respectful?75%Good
See the breakdownHide the breakdownAll 5 good
Independence, choice and controlGood
Kindness, compassion and dignityGood
Responding to people's immediate needsGood
Treating people as individualsGood
Workforce wellbeing and enablementGood
ResponsiveAre services organised to meet people's needs?75%Good
See the breakdownHide the breakdownAll 7 good
Care provision, integration and continuityGood
Equity in accessGood
Equity in experiences and outcomesGood
Listening to and involving peopleGood
Person-centred careGood
Planning for the futureGood
Providing InformationGood
Well-ledIs the home well managed, with a culture of high-quality care?75%Good
See the breakdownHide the breakdownAll 7 good
Capable, compassionate and inclusive leadersGood
Freedom to speak upGood
Governance, management and sustainabilityGood
Learning, improvement and innovationGood
Partnerships and communitiesGood
Shared direction and cultureGood
Workforce equality, diversity and inclusionGood
Percentages are CQC scores from its newer way of assessing homes. ?
CQC scored 33 standards: 32 good, 1 exceptional. Use “See the breakdown” on each key question for its standards. ?
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
St Anne's Community Services - Norfolk Road is in the Good tier ?, with 125 other homes in North Yorkshire.
86% of rated homes here are Good or Outstanding (England: 82%).
St Anne's Community Services - Norfolk Road is a 4-bed residential care home in Harrogate, North Yorkshire. The home is its own registered provider. CQC registers it to look after people with a learning disability or autism. That is smaller than most homes in North Yorkshire, where the typical home has 29 beds.
In North Yorkshire, 86% of rated care homes are Good or Outstanding (England 82%). Of the 5 closest rated homes, none is rated above it. It is one of 26 homes run by St Anne's Community Services. 22 of those with a rating are Good or Outstanding.
CQC rated it Good overall and in all five key questions in March 2024. Its rating before that, in December 2018, was the same. Ratings in North Yorkshire are typically about 5 years old, which makes this one newer than most. None of its 33 scored standards was below good, and 1 were exceptional.
