SafeAre people protected from abuse and avoidable harm?Requires improvement
EffectiveDoes care achieve good outcomes and a good quality of life?Good
CaringAre staff kind, compassionate and respectful?Good
ResponsiveAre services organised to meet people's needs?Good
Well-ledIs the home well managed, with a culture of high-quality care?Requires improvement
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
CQC's register shows no registered manager for this home. Every care home must have one. The home may be recruiting, or a new manager may be applying to CQC. ?
Swan Hill House Residential Home is in the Requires improvement tier ?, with 18 other homes in Shropshire.
80% of rated homes here are Good or Outstanding (England: 82%).
Swan Hill House Residential Home is a 28-bed residential care home in Shrewsbury, Shropshire, run by Charles Daker. Its CQC registration covers older people.
About 0.6 km away, Briarfields is rated Good. There is no registered manager on CQC's register right now. Across Shropshire, 80% of rated homes are Good or Outstanding, against 82% for England. The kitchen has a food hygiene rating of 5 (very good), from January 2026. 91% of homes in Shropshire also score 5.
CQC's latest rating, from April 2023, is Requires improvement overall. Safe and well-led were also Requires improvement. CQC rated effective, caring and responsive as Good. That is down from Good in February 2019. The typical rating in Shropshire is about 7 years old, so this one is fairly recent.