Requires improvementSafe: Requires improvementEffective: GoodCaring: GoodResponsive: GoodWell-led: Requires improvementRated 3 years ago↓ Down from Good
SafeAre people protected from abuse and avoidable harm?Requires improvement
EffectiveDoes care achieve good outcomes and a good quality of life?Good
CaringAre staff kind, compassionate and respectful?Good
ResponsiveAre services organised to meet people's needs?Good
Well-ledIs the home well managed, with a culture of high-quality care?Requires improvement
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
Run by Anchor Hanover Group, Thameside is a residential care home in West Molesey, Surrey with 61 registered beds. CQC registers it to look after older people and people with dementia. That is larger than most homes in Surrey, where the typical home has 30 beds.
In Surrey, 81% of rated care homes are Good or Outstanding (England 82%). The kitchen has a food hygiene rating of 5 (very good), from July 2026. 87% of homes in Surrey also score 5. The nearest home with a higher rating is The Summers (Good), 0.8 km away. It is one of 120 homes run by Anchor Hanover Group. 101 of those with a rating are Good or Outstanding.
CQC's latest rating, from August 2023, is Requires improvement overall. It was Requires improvement for safe and well-led as well. For effective, caring and responsive, the rating was Good. That is down from Good in November 2018.
