SafeAre people protected from abuse and avoidable harm?Good
EffectiveDoes care achieve good outcomes and a good quality of life?Good
CaringAre staff kind, compassionate and respectful?★Outstanding
ResponsiveAre services organised to meet people's needs?★Outstanding
Well-ledIs the home well managed, with a culture of high-quality care?★Outstanding
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
West Hall is one of 349 care homes in Surrey: a 117-bed residential care home in West Byfleet, run by Anchor Hanover Group. Its CQC registration covers older people, people with dementia and younger adults. The typical home in Surrey has 30 beds, so this one is bigger than average.
The current CQC rating is Outstanding, published in June 2019. It was Outstanding for caring, responsive and well-led as well. CQC rated safe and effective as Good. It was also rated Outstanding at the inspection before, in October 2016. CQC hasn't re-rated the home for over 5 years, like 34% of homes in Surrey. Here is how rating age varies by council.
It is one of 120 homes run by Anchor Hanover Group. 101 of those with a rating are Good or Outstanding. None of the 6 nearest homes is rated Outstanding. In Surrey, 81% of rated care homes are Good or Outstanding (England 82%).
