SafeAre people protected from abuse and avoidable harm?Requires improvement
EffectiveDoes care achieve good outcomes and a good quality of life?Good
CaringAre staff kind, compassionate and respectful?Good
ResponsiveAre services organised to meet people's needs?Good
Well-ledIs the home well managed, with a culture of high-quality care?Good
CQC hasn't inspected this home for more than 5 years. It re-inspects based on risk, so an old rating doesn't count against a home on this site, but it may not reflect the home today. ?
Oakcroft House Care Home is in the Good, with an area to improve tier ?, with 21 other homes in Surrey.
81% of rated homes here are Good or Outstanding (England: 82%).
Oakcroft House Care Home is one of 349 care homes in Surrey: a 40-bed nursing home in West Byfleet, run by Bupa Care Homes (BNH) Limited. Its CQC registration covers older people, younger adults and people with a physical disability.
The current CQC rating is Good, published in July 2023. It was Good for effective, caring, responsive and well-led as well. CQC rated safe as Requires improvement. Its rating before that, in February 2018, was the same.
Bupa Care Homes (BNH) Limited runs 26 care homes, and 21 of the 26 rated are Good or Outstanding. West Hall, 1.4 km away, is the closest home rated Outstanding. In Surrey, 81% of rated care homes are Good or Outstanding (England 82%). The kitchen has a food hygiene rating of 5 (very good), from July 2025. That is true of 87% of homes in Surrey.
